Woodcrest Post Acute & Rehab

Terrible communication. As an RN I would not recommend. Spoke with Carol (?) over the phone. Kept forwarding my calls. Asked her to give me information on a patient I was taking care of in the hospital setting. She hung up on me the first time, then forwarded my calls after(4 times). Proceeded to use another number and she answered the line, when she found out it was me and I told her I didn’t appreciate what she was doing , she placed me on hold and proceeded to forward my calls. It’s basic information we get all the tint from facilities. This was today, Sunday, so I get less staff but still not acceptable.

This place is The best! All of the staff are very Professional, kind, caring, clean and really care about their patients and treat them like their own loved ones. The facility is very Clean and peaceful. All of the clients/patients are happy and thriving. I have never seen anyone unhappy or neglected. There are lots of activities and the food is amazing. My brother has been a client/patient here for a few months and he has done nothing but progress with Quality care. I am absolutely shocked that reviews reflect only 2 1/2 stars at this point because this facility deserves 20 stars

I've had my father for a month in this place and the care has been extremely special, from the reception to the nurses in charge. Thank you very much.

First time here due to having bleeding stroke,I'm uncomfortable some of my goodies that my boys brought me from home are gone even my trident gum .some of the nurses are very nice and kind there was one nurse not saying guy or girl but was very rude and disrespectful to me

My best buddy was there for like 2 weeks a few weeks ago. And I visited him almost daily and stayed for hours. I have no complaints. I believe the staff did their best for him. They didn’t seem to run out of compassion. My buddy who’s a Vietnam vet moved on to another rehab facility but not because he’s dissatisfied w the service at Magnolia. He just wanted to be in a Vet facility together w his fellow Vietnam warriors. In his and my behalf, thanks for taking good care of him. Keep up the good noble work, Magnolia!!!

My name is Sabrina Guynes. My husband was transferred to this facility we left 3 days later! . Due to what I’ve experienced at this facility, I have made it my personal goal to become a patient advocate. There were some Nurses & CNA’s who truly care for the clients there. There were some higher ranked individuals there who truly wanted to make things better and tried! But I believe they were bullied to not implement certain strategic plans of action incorporated to keep the same mistakes from happening over and over again by some of the nurses there. Please people… UNDERSTAND you have a voice. If your loved one has been placed in a scenario that is not conducive to helping he/she become whole/healthy and motivated spiritually speak up and seek help and guidance from outside entities! DO NOT BE BULLIED! Here’s hoping some of these evil employees not all , are well on their way to the unemployment line!

If it's possible to do minus stars this place would be -10, my mom was taken there after a stroke and stent, she was placed in a bed which she is unable to get herself out of at the moment. After continued requests to go to the bathroom were ignored she ended up going in her bed, and was left for 8 hours in her own urine and diarrhea, with no food, no water, and no medication which was ordered, when my family got there to see her in the morning she had declined mentally and physically from the total lack of care in less than a 12 hour period, all the employees were interested in was her stuff that she brought with her,. Boy doing inventory of her belongings was a priority over care. HORRIBLE place and I am reporting to the State and to Kaiser who placed her there. We took her out against doctors orders and found another place far better. It's all in the management and shame on those in charge, the caliber of people you hire is atrocious. Awful how you all treat our elderly so poorly!

Leave it to me I wouldn't of even given them one star , people if you have family there please she€k on them , I had to demand that my Son to be removed from there , he was a passenger in a bad ¢ar a¢¢ident on De¢ 29 th , 2023 with his ne¢k being broke and he couldn't talk good due to that reason and of a Traich having to be pla¢ed in his ne¢k , also we was told that he wasn't gonna be able to walk again , the hospital where he was airlifted him to sent him to this place to where my first visit seeing my son they had him laying in bed full of soil all over his sheets and not on¢e but numeral times this had happened to see ¢oming there . . I was also told to bring him a pair of sweatpants or shorts and a button up shirt for him to wear for therapy whi€h I did . . . Due to me and him not liking their service I had to get home move , they moved him to a near by hospital but never did they send his property , so who I went and visited home at the hospital I stopped by Wood¢rest to get his things , and his New button up shirt that I bought wasn't in his property . . Or his purple nozzle that goes on his Train¢h , I didn't realize his shirt was gone til I made it home later that night . . The people there does not take care of the patients good and they are very careless on how they handle the patients , when it was time to turn my son , they would let the head part down to low to where it was hurting his ne¢k and he would make noise and try to tell them the dis¢omfort that he was in ¢ause also it wouldn't effe¢t his breathing , and they wouldn't ¢are , they'll just ignore him and do whatever they wanted to do , if you ask me they need to shut the pla¢e down , all the staff do is sit in the stations gossiping and laughing is all theye do , when ¢alling up there to see how my son was doing , they barely would answer the phones , so you literally have to go up there , i was so disappointed how this pla¢e was so un professional to when it disgusted me as well as they're staff . PLEASE ! Pass this pla¢e up and look for a better pla¢e , they just getting paid and not really getting a good treatment and ¢ared for , and the staff has a very nasty attitude as well .