Windsor The Ridge Rehabilitation Center

My son has been there 16 days. I love this place. Everyone is friendly, kind, caring, and professional. They kept me informed of my son's progress, change in medication, and results of some of his lab work. I'm very pleased with their service. 16 days have felt like 3 days for us. My son will be discharged tomorrow, we will miss everyone at the Ridge.

I would not even give 1 star. This place was HORRIBLE. Do not bring your family members here. My mother was here less than 24 hours. She got no pain medication upon getting there from the hospital. They are under staffed. I will say the nurse (Vanessa) was compassionate and spent time with my mother. The other staff didn't even care. When you press the nurse's button it shouldn't take 30 min for her to come to tell you she has 20 other patients to tend too as well. My mom wanted rails on the side of the bed. This place doesn't have that. They just will lower the bed and put mattress pads on the floor in case you fall out. Mom stated that she heard other patients crying and moaning overnight. We took her out the next morning at 6am and will never use this place again!! My father spoke with someone named Denny and told her of the horrific things and assured us that her boss would call the next day. They have never called !!

My friend was here and when I was visiting her the staff was always nice and friendly to me and my friend. The food looked good and my friend enjoyed them. I would recommend this facility.

My godmother was there until when she gets better, they never changed her tubes for eating nor for her business, and let her toe nail regrow from her feet she has diabetes, putting her in tight socks… she couldn’t even talk or tell us the socks are tight, my mom always checks her, also she passed away march 17 2023, bad service do better

If you care about your loved ones please do not let them live here they do not have enough CNA’s for patients they run understaffed DAILY !!!!! I had the displeasure of visiting a loved one at this place and I am disgusted by the way they treat their CNA’s I over heard they are to be standing all day and are not allowed to sit smh do better Windsor !

Sally is so helpful you can tell she’s always going above and beyond for the patients and the staff she seems to love what she does so glad I went to her for my concerns.

Our grandparents were both residents at The ridge rehabilitation center. We are very pleased with the care. The staff are awesome.

My father just got discharged from here on Feb 20. I was wrong about this place it’s horrible they did not take good care of him. I was visiting my father while he was in the hospital and I wanted him to be in good hands when he got discharged before I had to go back home to Texas.They told me he would be taken care of. Management really persuaded me and my sister when we went to take a look at several rehab facilities. They make it appear like a good place but my father ended up coming out worse than when he arrived. My father was sick and he asked for them to take him to the hospital. They refused! He contracted CDiff while he was there and he lost about 30 pounds. Do not bring your family member here.They don’t care for any of their patients they’re all about business $$.