Windsor Health and Rehabilitation Center, LLC

Worst nursing home in Connecticut. My wife suffered a severe stroke in August of 2020. When she was able to be placed in a nursing home I chose this place. After a year and a half fighting with them to remove her traich. They did not want to listen. I finally got her into Hospital for Special care. After they removed her traich the following dau, the owner refused her back saying she needed to much care. Before she was moved I caught them on camera trying to feed my wife a chicken sandwich and French fries. All her food was supposed to be pureed. She ended up adpirating and has pneumonia from it. I'm so thankful I was able to get her out of there, unfortunately because her traich was left in so long it ruined her swallow reflexes. She will never eat again, she will always be tube fed. I found out later that the nursing he made more money from the insurance because she was on a traich. I'm saddened that it ruined my wife. I have no use for this facility and it should be shut down! Period! It's all about the money and not the patient. I can prove it. I had Dept of health and our ombudsman there on many occasions. And yet they continue to harm our loved ones. Laura your all about the money. May the day come you have remorse.

My mother was in this facility for a few months and called me crying and miserable at least once a week. The staff was short and disrespectful to her and wouldn’t help her out of bed to walk and regain her strength. Management lied to me and told me she refused help and they also told me she only had a few months to live. Her spirit was broken. I moved my mother to AZ where she’s thriving and full of life now. (oh, and it’s $13,000/ month to live at Windsor rehab btw)

This facility was absolutely wonderful to my father!! He could not have ended up in a better place for rehab after hospital discharge. I do not even know where to begin with all the staff and their kindness. Carol and Janice were friendly, informative and very professional either in person or on the phone when I dialed the main number at the facility. They greeted you at the door. The Physical Therapy team for my dad went our of their way!! In order to persuade my dad to exercise and get his strength back, for example, they played Frank Sinatra for him or they promised an ice cream treat if he would do some of the therapies. Katherine and her team were excellent with my father!! The nursing staff was amazing!! The nurses, CNAs and PCAs were great!! My dad was fed his meals because he was unable to eat on his own. He was clean, dressed and in a chair everyday. I know those things sound as though it should be done without question but not all facilities in my experience for my father have been that way after discharge from the hospital. When it was time for discharge from this center, the social worker Oscar and business manager Varsha were helpful and compassionate. Oscar explained to me what the next step was for my fathers plan of care. He was very caring about the fact my father was going to have to have hospice care. He contacted the appropriate services and they got in touch with me. Varsha helped with other financial questions. Lastly, during the whole stay they have a wonderful doctor that tends to the patients there. Dr. Robbins contacted me multiple times with updates on my father. He was very caring and patient with all my questions. Dr. Robbins really made the decision of finally having my father have hospice at home more acceptable to my mom and I. That reality is hard to digest. He was soft spoken and so kind in our conversation regarding end of life. I would never hesitate having another family member or close friend referred to this rehab center!!

Steer clear of this place. A family member of mine was placed on hospice care on a Saturday and they let her wither in pain because "it was the weekend". She was in agony instead of calling an on-call doctor or making the slightest attempt for a solution, she was told "you have Tylenol". She hasn't taken a pain pill a day in her life, and on her way out, to treat a person like this is sick. As the medical proxy for this family member, i have called the facility severaltimes and two different nurse "supervisors" were not only were extremely unprofessional and rude, they hung up and then never again answered the phone for the entirety of the night. I could have been any body else's family member calling but apparently my calls was important enough to not answer the phone for an entire shift. I'll be reporting to health officials but wanted to share here so that no one else has to experience this. As my family member said, "i would' treat my pet rat this bad".

This place is a disaster that must be avoided above any other “skilled nursing facility”. I was rushed here after a bed opened up while I was in the neurology unit and rushed out the door before I had a chance to do any homework around 4 pm. I am an extremely complex patient with multiple health problems and medications that I receive around the clock. This facility completely ignored my need for medications and told me that I needed to wait until the next day when the doctor was available. The few medications that they did give me were a fraction of the prescribed dose that I have been on for years claiming that was all the doctor approved. My 7 hour stay ended when I began to vomit uncontrollably and pulled the cord bottom from the bathroom for help. No one showed up after 30 minutes. I am partially paralyzed on my left and had to drag myself back to bed using my good leg and arm along the floor. They also did not answer their call button from the bed either after I tried calling for help. The evening concluded when I realized no one was going to help me, and I called 911 to receive help and get out of that facility. While on the phone with EMS, the dispatcher told me to walk out in the hallway to ask for help. I explained that I was partially paralyzed and cannot walk. The dispatcher then listened to me scream help as loud as I could multiple times.and no one from the facility bothered to check. EMS finally arrived to bring me back to the hospital ER where I had been discharged earlier in the day. At that time, EMS also informed me that that was known as one of the worst in the state,,and complaints are lodged often. It was a traumatizing experience, and even being partially paralyzed and unable to walk, I would rather stumble around my home without any help than allow myself to be placed in a skilled nursing facility again. Please do your homework and thoroughly investigate any type of skilled nursing facility before allowing yourself or your loved ones to be placed somewhere. I am fortunate that I am verbal and able to state my complaints to the governing boards for mistreatment of residents, older individuals may not be as capable.

I brought my father to Windsor Rehab after a month-long stay at the hospital. We knew that his prognosis was poor and wanted him close to home. The staff there was so supportive to my whole family while we were struggling with our emotions, and they allowed us to bring in many of the things he loved, so he could be surrounded by familiar items. The care they gave was everything we hoped for, and they continued to support us after his death. I feel that he was surrounded by friends when he passed.

Horrible, they have barely any staff of their own due to management being so horrible! Patients being talked about in the hall ways. Not enough proper medical equipment. Director rude no bedside manner and talks horrible to staff. Do not send family here!

This place is a dump avoid putting any of your loved ones in this facility