Windsor Elk Grove Care and Rehabilitation Center

First off the things that these ppl are posting on account of Windsor Elk Grove Care, are true!! It's dirty, there is little to no air flow through that place so it smells. The hallways are carpeted, and the rms are linoleum so they look disgusting & are stained from only Lord knows what at this point. !Just For Sanitary Reasons, All Flooring Should Be Linoleum! My relative called for a 'nurse' for a 1hr ½ to get help W/the potty. Finally, a 'nurse' showed up, too little too late, unfortunately. Someone though was having a good ol' time down the hall @ the 'nurses' station @ 10 p.m. from the hooteren & hollering they were doing it was someone's birthday party or something more exciting than doing their jobs. But no one else could hear anything from the sick & elderly that the 'nurses' were supposed to be taking care of @ 10 p.m. I'm all for the 'this land is my land, this land is your land' thing but when I, the voice of my sick family member who could not speak for themselves @ that moment, is not understanding you because you're now deciding to speak in a foreign language to your colleagues, apparently abt what I had just asked you. They standing next to both of us; their English was just fine, I assure you. That's just disrespectful & not classy. I've spoken with W/a few Kaiser nurses, (Kaiser is affiliated W/Windsor) upon their discharge from this place & none of them, not one has had anything even remotely nice to say abt that place. The 'nurse' didn't know how to reset the call light, located on the wall behind the beds, in the middle of the other occupant. These pictures & video were from the beginning of May so it wasn't too awfully hot outside yet but I was starting to perspire just sitting there visiting, so to know that the oscillating floor fan is the only real air circulation that the patients get is or should be an issue. The bigger air circulation 'system' you can see in the picture only circulates the air already inside the building. No open or cracked windows', why because if one of their patients were to fall out of their windows they would have a major lawsuit on their hands. The windows' should be up to code for that sort of thing. Wouldn't ya think? In fact, the only nice thing I have read or heard come from there is from the ppl who work there. The pictures say a thousand words...

I love Windsor!! The staff and RNs are some of the friendliest people we’ve met. They welcomed our family with open arms and I fully trust them with the care of our father. If could give them 6 stars I would in a heartbeat!

Giving this facility 1 star is too many. The Skilled Nursing portion of this facility is dirty, disgusting, under-staffed, and sad. My mother was released to this facility the last week of August 2024 so my experience is recent. The CNAs are doing their best, but are spread extremely thin. The food is beyond disgusting and nothing was covered - who knows what got into the food before it arrived. There is no central A/C, they have large commercial portable A/C units in the hallways. Spare equipment and garbage is everyone making it a hazard for anyone walking around. We finally got to the point where we DEMANDED discharge or we would just take her home. AND - here's the best part, she went home from this facility with a bacterial infection known as C-Difficile. This infection is transmitted by physical contact and is linked to fecal matter! She got so sick she was re-hospitalized within days and eventually went into septic shock. AVOID THIS FACILITY!

They need an option to give zero stars. This place needs to be shut down. It's extremely dirty. When we arrived my Dad had been signed up with them for 2 days by the hospital. The transport was 2.5 hours late, yet when we got there they didn't have any information on my Dad and the intake nurse was MIA. There was one lady who had an RN on her tag but that is highly debatable - I told her there were registration forms I needed to sign and she didn't know where they were and said she would get the intake nurse. I waited and then she turned to me and said can I help you with something? This happened 3 times before I lost it. She was walking around saying so many things are going on right now, there was nobody around and she was just sitting at a desk. She told me they had 7 people coming in that day and I looked around and said I'm the only person at this front desk and you aren't doing anything and you don't even seem to know what is going on. My Dad's room was dirty, used gloves were on the floor, wrappers from some kind of medicine were on the floor, the sheets were stained, no pillow was provided, his dinner was there in his room when we got there which was 8pm so I had no idea how long that had been sitting there. He is bed ridden and had to go to the bathroom and we couldn't get anyone to help us, I had to ask the "RN" lady at the front desk for a plastic urinal and she looked lost. We only got someone to help when I started throwing a fit. One patient was wheeling his chair down the hallway asking a nurse to turn on this tiny oscillating fan that was attached to the wall about 8 feet up and looked like it was from the WWII era and said it only cost pennies to run it and they could afford to run the fan. There is no A/C, they had some awful portable AC unit in one of the hallways. Red flag at the door was a notice posted asking everyone to go and write 5 star reviews and then they would get a taco party. When we checked the place out earlier that day the guy giving the tour took us to the communal area where people are supposed to eat or spend time with family, there was something wet on the floor and he just looked at it and said "well that's a workers comp claim right there" and then proceeded with the rest of the tour. I highly doubt that mess will get cleaned up. This is a case of taking insurance money and I would guess the owners are using it to take a yacht cruise or something because no money is being spent on staff or the facility much less the patients.

I became a CNA at this facility back in 1990. Fast forward 34 years and I can’t say enough about the current staff that work to care for our most vulnerable population of seniors. This is not an easy job-so thank you to all of you for doing what you do every day! ♥️

My aunt discharged from Windsor after spending a week and a half there receiving physical and occupational therapy. The staff were attentive, professional and friendly. The staff in the rehabilitation department were especially impressive. My aunt loved James and his sense of humor and Mary Jane who assisted her with preparing for discharge was great. In preparing for discharge, the social worker, Marisa and the R N, Kristine, were so helpful. They explained everything well, took time to newer all of our questions and made sure we had everything we needed for her to return home safely. This may be an older facility, but the staff are wonderful and caring and the place is well kept. Food wasn’t bad either my aunt said. I would definitely recommend Windsor Elk Grove if you’re looking for a facility in Elk Grove.

If I could give this place 0 stars I would. My mom is currently a patient here and they are extremely negligent in her care and transportation. Olivia the nurse had said there was transportation for her dialysis three times a week, and numerous occasions they have had my mom call us last minute at 4am to pick her up. I tried to talk to who ever is in charge but they said too bad wait for Monday, no one here. As I got there this morning there was another patient being transported so what’s the problem? This morning she had scheduled transportation for the wrong time so they canceled and had her call us last minute at 4am when she should already be at dialysis and that’s on Olivia the nurses mistake. Hold yourself accountable.

This place is awful and really needs to be shut down. First red flag is the garbage and junk all over the grounds. Next was the old wooden door that barely works, no handicap button to get the door open. Next, right inside as you wait there is a poster on the wall asking people to write a 5 star review so they can have a taco party. I don't know what they are bribing all the 5 star reviewers with but those people should be ashamed of themselves. When I tried to look those reviewers up they have no photo and no other activity on google except for their 5 star review of this place. Listen, if you love the person that needs a skilled nursing facility don't send them here. I would recommend ACC in the pocket area or Advanced Healthcare. Even if someone I hated was being transferred here I wouldn't let them. It's dirty, there is no A/C and I highly doubt the nurses working here are actually licensed nurses. One of them didn't even know what a plastic urinal was when I asked for one, I would hate to see how they reacted if I actually asked for something medical.