Windsor Country Drive Care Center

I went here to visit a family friend. When I walked in, the receptionist told me and my mom that only one visitor was allowed at a time. I had to wait by the front. When we left, the receptionist kept looking at us up and down with an attitude. She was not very friendly. So I looked back at her and said yes? I don’t know why someone with a staring problem works at the front desk. If she hates people she should find a different job. She can learn to say goodbye and have a nice day, which should be done in the first place. The tvs in the rooms still do not work and they don’t know when they will be. It’s been almost a week now.

October 30, 2023: Currently trying to get a working bed for my mom, since the one she has does not go up high enough to get in proper position for eating. They told me yesterday this would happen before her next meal, but already breakfast has passed. I had to remind them twice this morning. We’ll see if they get it done before lunch.

Absolutely loved working her. Always friendly loving and caring. Patients are fun and friendly. Never a dull boring moment. Ratings 100/100. Miss working here.

Horrible care at this place. My mother was sent here for care. My father visits daily and he's furious with how they're neglecting his wife. The staff doesn't thoroughly clean their patients diaper mess. My mother has an infection on her bottom that isn't being treated properly after diaper change. She's been in there a whole week and they still haven't bathed her. We told the head staff that if they continue this unsatisfactory treatment, that we will take her out of there immediately. Seriously, 4 hours, 2 call lights and they still didn't show up to change her diaper. It took my father to finally get someone to come change her. Another issue with this place is they put 3 patients per room with no room for visitor's to sit. Her first day there she arrived before noon and told her she wouldn't get dinner nor lunch. They didn't offer her anything. We had to bring her food so she could have something to eat. I've read the reviews of this place and some are 2-5 years old and you'd think they'd fix these issues. I highly recommend not sending your loved one's here for any type of care. We are working to have her moved to a different care facility.

This place is Terrible. My dad arrived & was put in a room & no one came for 1hr 1/2. So dirty, disgusting & unsanitary. The administrator was yelling at her front desk staff. Had to call 911 to get him out. Don’t put your loved one here.

If I could give it 0 I would. This place is disgusting and their care is awful. My mother was placed here after having a back surgery and was neglected and over medicated to the point she was nonverbal and hallucinating! When I asked her “nurse” what meds she was on and if she was on her antidepressants because if not it could affect her neurologically and he responded with “I don’t know what she’s on, looks like she is on something for sadness” I had to demand to be given the doctors contact to have her meds looked at and inform him of her mental state, at which point he adjusted her meds and it took a couple days for her to speak clearly again. She was left stuck In a wheel chair for half a day because no one “knew how to assist her back into bed” she was left sitting in her own bowl movement for hours causing a severe diaper rash. When I visited I could hear lights left unanswered for hours. The ceiling panels were falling down, the curtains were stained with brown, the windows, and cabinets were filthy, there were extra random stuff stored in the patients rooms, there was no where for visitors to sit with patients who had to stay in their beds. Each room had 3 beds in it with very little room in between. The food looked and smelt horrible and my mother lost an unhealthy amount of weight due to the food being so bad. The staff was rude, overworked and never had an answer for anything. If you ever get sent here fight for somewhere else, do not ever leave your family member here.

THIS FACILITY IS A JOKE!!👎👎👎👎👎 If you see all these NEGATIVE REVIEWS and 1 STAR ratings—BELIEVE THEM!!! This place would be the Final Destination your loved ones. STAY AWAY FROM THIS PLACE!!!👎👎👎👎

I love Myrna AM CNA, (small but terrible) she doesn’t care how heavy her patient is.. she will do what she has to do!👍👍 a real trooper!and Christy too I just had a limited time w/her.Monica, works so hard..And another Filipina CNA Mary Grace Last nite, the Best she cleaned all my roommates (2-3X) and asked me if I want some diaper change? I said No, I go out of bed to the bathroom… I’m Independent! TY. Yan,helped me so much above & beyond. Syria NOC shift has been so Helpful.GLORIA RN & ERISCE RN, Tien RN were so Helpful in my healing process as well as Charlene RN. PT Rehab, Pretti a very strong woman you can rely on. Bryan, a very professional guy who knows his stuff & Ruti she’s not my PT but she went above & beyond n help me w my stiff LT knee…