Wilmington Community Clinic

There is an issue with me a Patient there to verify or confirm my appointments after I clearly confirmed via text. Where ever I call to schedule appointments it takes 30minutes to almost an hour before placed on hold 10-17 minutes before I call back to be placed on hold again. I’m a Patient an is very concerned about my health or I wouldn’t seek medical attention. The customer service I’ve received it’s been challenging since the office closed on Vermont in LA.

I do not recommend the obgyn doctor (vanilla) she doesn’t care about you or your baby’s health, that’s why i switched her. Also this clinic doesn’t have the bare minimum for what a prenatal office need to have such as an ultrasound machine.

I love ❤️ the staff especially Dr. Angela Lee! She’s the best 🙌🏽 Their telephone system is horrible! They have you on hold FOREVER 😡 Especially on Saturdays! No one answers!

This is strictly a review about the service provided by the front desk assistant Mase, not this center nor it's services. I've never felt so belittled in a service establishment. From the moment we walked in I felt as if we were not welcome. Mase proceeded to give us every excuse possible as to why our insurance would not be accepted. Instead of offering any alternatives or solutions he told us that if we were seen as cash it'd be well over $200 for the visit. I'm pretty confident a consult is nowhere near 200$ so I have zero idea how Mase came up with his own bill. He specifically mentioned it would involve "long paperwork" that I would have to help my parent fill out (my parent Is more than capable of filling out forms). I understand if the clinic is overbooked or understaffed, but that doesn't mean do your absolute best to turn visitors away. I hope he was just having a bad day, because community clinics deserve workers that do their best to actually help the community.

This is an excellent clinic in my opinion. They always attend me with so much care, professionalism, kindness and class. They explain everything clearly and go the extra mile to make sure you get the top service. Keep up the good work, love your work. I would recommend this clinic to anyone.

I’ve tried calling 5 times today every time it says I’m next in line and than they hang up worst place ever

Ever since my sister started going to her appointments it has been very disappointed. She is a disabled person who is deaf and I've requested interpreters and it seems like I am asking something out of this world that the nurses respond with we don't know how to do that our focus is more on the Hispanic therefor we only have translators for Spanish speakers. My sister is Hispanic but deaf. Her doctor hasn't shown an interest in her health and if it wasn't for my mom and I doing outside research to get her the additional help she needs then who knows how her health would be. Her appointments are never respected even when is a phone appointment I get a call an hour later if you go to your appointment good luck you get to sit there for hours and forget that you even had an appointment. Most of the "nurses" are rude and have an attitude all they want to do is sit there and do nothing. The medical assistant's are rude and don't make you feel welcomed. I do not see this place respecting HIPPA as the front office will ask you personal questions ex. your yearly income, phone number, address etc. in front of the other patients in the waiting room. The location itself is very dirty and unorganized they do not have anything in place and they will easily lose any form you drop off or request from them. There is a lack of communication within themselves that everyone will provide you different answers. I DO NOT RECOMMEND THIS PLACE AS NURSES AND DOCTORS ONLY CARE ABOUT THEIR PAYCHECK AND NOTHING MORE!

I really like Dr Garcia,Marco he always listens to you pays attention to your symptoms and the only thing sometimes it’s hard to get a hold of the operator or staff member