Westside Children's Therapy - Plainfield North ABA

My 4 month old has been going to Alicia for over a month now and she has been amazing in her approach for physical therapy. He has some muscle tightness around the neck and requires some stretches to help relax. She does an amazing job in keeping him comfortable and calming him down if he ever gets fussy. You can tell she cares about her work and the children by the way she explains the treatment and how to further ensure that my child grows up healthy. The staff at the front desk are also really awesome and welcoming. They always have a smile and really care about what they do. They are responsive and helpful in their guidance through scheduling, insurance claims and new patient setup. I highly recommend the Westside in Plainfield North!

From the intake process to the evaluation for my son, this amazing team has exuded compassion and empathy from the start. My son who doesn’t not warm up to everyone, was immediately comfortable with them from the start. We are excited and encouraged to go on his speech therapy journey with them!

We signed our son up for speach therapy we cancelled the last visit. But they still charged me and hounded me about a 45 dollar copay. This has been absolutely ridiculous. Staff was kind and respectful. But would not recommend

My son had speech and OT at Westside. He was 8-9 y/o when he went and truly enjoyed going to therapy. He loved the individual attention of such caring and intelligent therapists, they personalized it to meet his specific needs and interests, gave him breaks when needed, and built a strong relationship with him. It was great that he thought Westside was such a FUN place and he put in the effort to work and made big gains. Highly recommend!

My son started going to Westside for physical therapy at 3 months old and has been working with Veronica for almost 2 months now. She does absolutely fantastic with him. She does a great job of explaining everything that she is doing and teaching me what I need to do at home. He has made so much progress since he started there, I can hardly believe it. I would definitely recommend Westside!

Miss Nicole was clearly very invested in our son’s outcome with Westside. She would check in before and after every session. She seemed sincerely sad to know we were leaving Westside and that personal bond was so appreciated by us. Our son uses what he taught her on a daily basis and refers to her in his new clinic often. We highly recommend Miss Nicole at Westside. The only issue we had was with billing. They would send Past Due notices when we would not have received initial notices prior. The billing was always behind where you would pay for some services for a particular month but that month would appear again for other services in different statements making it challenging to keep up with record keeping.

I would love to have given 5 stars. Our therapist was great, unfortunately we have been waiting for a follow-up from the casting department. It has been about 3ish weeks. We placed our kiddos therapy on hold until the casting follow-up, sadly our therapist has not even called us to see if we got in for the casting that she recommended. Also the billing department has yet to send out a bill, or accept money for our copay. We have been told to go online and when we did the portal asked for a code, which is located on a bill🤦‍♀️.

Megan is an absolute sweetheart and truly has a passion for her job! She connected extremely well with our son and made him feel very comfortable throughout his evaluation!