West Point Medical Center - Urgent Care

My kiddos love going here! Their Doctor Chris is super nice and friendly. All the staff is so kind and polite. Juan at the front desk had wonderful customer service skills. The visit was short and sweet. We will definitely be coming back here again if need be.

We have been going here for the last four years. My babies were two years old. The place is very clean. The restrooms are clean. The staff are decent not overly polite, but not rude. I noticed there could be a long wait time depending on the season and it can get crowded pretty quickly.. Parking lot is plenty of space to park. I have been a patient here and so has my kids This place is very convenient when I can’t get in to see a primary doctor at my regular office. Urgent Care comes in a clutch . convenient and I love their hours of operation

West Point is beautiful and clean. I highly recommend their esthetics department. The staff is great, Lily is welcoming and friendly. Wendy is very professional and caring . I loved all her suggestions . I don’t feel pressure of getting all of the suggestions done at once., I appreciate the monthly sale promotions too. Every visit to the office I come out feeling so fresh and pretty . Thank you ! 💝

This is my second time in this Medical Center they are really fast 1st time i came in for Drug/AHL test and they literally took like 10 minutes to call me in, today i came for a DOT physical they only took like 30 minutes great place friendly nurses.

Back when the center first opened I honestly thought it was terrible, but after some years had passed, I gave it another shot, and since then I have been coming back again and again. They have improved so much over the years and I have been having great experiences now. The staff is friendly and knowledgeable and the wait times are very reasonable. I don't feel like I'm sitting miserable for hours waiting to be seen. I'm taken in after like maybe 20 minutes and once I'm in the back it goes even faster. I have seen PA Michael and PA Cheryl and they were both great! This is the only urgent care I go to now. I hope they continue to be this great!

Website and sign say they close at 8PM. We arrived at 7:38PM. The doctor had already left for the day. I was told “unfortunately, we are not seeing new patients anymore tonight”. I asked waft time the close because the sign says 8 and we were there well before 8. The receptionist said we don’t take new patients this late to ensure all existing patients are seen. Very odd statement considering the doctor had left abs there was no one in the lobby. All in all horrible experience. You should really change your hours to reflect hours of operation. Not hours of convenience. First off, thank you for responding. Second, I don’t believe your response as to an emergency happening. It wasn’t an early closure, the business was still open. The urgent care just wasn’t taking any new patients “to ensure all patients currently in facility are given priority and seen”. Either that was a lie or your response is a lie. Also, if you are saying it was an emergency on behalf of the doctor that also is not believable. I walked in before the doctor even left. He was waving goodbye to everyone and all employees were saying goodbye to him as well. Also, by the time we were turned away by the receptionist the doctor was still at his car. We left the parking lot before he did. So either he didn’t know about the emergency, the receptionist didn’t know about the emergency, there was no emergency, or someone is lying.

I LOVE this medical office.! Everyone was super nice, professional and efficient. Griselda was awesome and informative and explained a lot, and when she took my blood she was gentle.! Tom spent time really explaining the program to me and answered all of my questions with precision and patience.!! I was feeling negative until I talked with Dr Tom and now I feel very motivated and charged up with positive info. They say knowledge is power.!! And to bring it home I had Nabeeha give me my shots and she was awesome! Out of 5 stars I would give West point medical 10 stars hands down.!! I would definitely recommend this place for their top notch care! ~ Diana Z Today I had the BEST Dr. Wendy.! She was very compassionate, very positive and caring.! I would honestly give her 10 stars out of 5.! I love West Point urgent care in Fontana.! -Diana Z

Denise took care of my needs today. Very respectful. No time wasted. Humble personality. If she was my primary nurse/helper/assistant I wouldn't think twice. Well look forward to seeing her back here when necessary. Thank you Denise!