West Hartford Health & Rehabilitation Center

Earlier this year, my sister was admitted to West Hartford Health and Rehab Center, where she stayed for two months. She was so well taken care of! I would periodically ask her if she was being mistreated (which, in some facilities, is a sad reality), and she always said, "No, they treat me good." I taught her to never be afraid to tell me the truth. At the end of two months, on the discharge day, my sister received a wonderful send-off. One of her care told my sister that she couldn't leave; that she had to stay at the facility with her. The staff enjoyed my sister, and my sister enjoyed my sister! Today, my sister was admitted to respite care at West Hartford Health and Rehab Center while I went away for the weekend. The reception she received when she arrived was awesome! I'm grateful that my sister is comfortable at the facility and all the more grateful that West Hartford Health and Rehab created such an environment for her to feel that way. I can go away, knowing that my sister is well cared for, and so grateful that I can bring my sister home with me. Ain't God good? Thank you to all the staff at West Hartford Health and Rehab Center! Well done!

The speech therapist came in and she was very sweet I also met with her nurse and her nurse was very knowledgeable and I met the girls that were helping my mother with with her physical therapy! And everyone was very nice it was very clean! I was very happy to see that my mother was in a facility such as this thank you

I must say the ratings you guys are given are inaccurate. Everything else was so so but the nursing staff lacks credibility. Most times the button got pushed for the nurse they never showed. The rooms are very small too. I suggest you look at the place before sending your loved ones there.

The staff at West Hartford Health & Rehabilitation Center as a team are the best in delivering care. They are gentle and compassionate. I have never seen/known any facility that collectively aspire to treat patients like family the way they do at West Hartford Health & Rehabilitation Center. They have earned my highest accolades for taking excellent care of my uncle, Fr. Elias.

I can say my dad is very happy with the care he gets from Tanya the aide and the nurse Judy and DeeDee and there is one other mislead I don’t remember her name but, I warms my heart to see my dad happy and it’s because of these 3 individuals. Thanks for caring for my dad the way you guys do.

All staff is wonderful, warm and caring. The administration are all so welcoming and caring and the rehab staff is great

My mother-in-law recently recovered for 2 weeks at West Hartford Health & Rehabilitation Center following a fall. It was the only one of the three short-term rehabilitation facilities to which she has been admitted in the past year that I would want her to return to, if necessary (despite the other two also being highly rated by Medicare and other ratings agencies). The staff at West Hartford Health & Rehabilitation Center was uniformly friendly, compassionate, calm, patient and attentive, even on the overnight shift. My mother-in-law's nurse was always available to discuss her care and we received intermittent updates via telephone from the nurse practitioner, both of whom consistently addressed (and resolved) any concern that we might have had without delay. The rehabilitation and medical care plans were personalized and revised as needed, based on her progress. Medications and their doses were modified appropriately during her stay. My mother-in-law even liked the food! I would recommend West Hartford Health & Rehabilitation Center without reservation to anyone who needs short-term rehabilitation in the Greater Hartford area.

Facility appears clean and bright. Staff is always friendly and accommodating. My aunt seems happy and well cared for. Many of the staff know her name and she smiles when they talk to her. Holiday dinners are in a nicely decorated dining room. The piano entertainment is fun and the dinners are good. And always, please question your relative if they are verbal. Keep a sharp eye. Even the most beautiful facility is only as good as it's staff. Question if there is unhappiness. Make sure the staff takes the time to FEED those that need assistance. I've seen people being fed only a few spoons and on to the next person. Check for cleanliness and bedsores. Last thing, make unexpected visits.