West Coast Spine

His therapist was excellent, but Christina from the scheduling department displayed unprofessional behavior, and their time management skills need improvement. For example, making cold calls prior to appointments using her personal cell phone instead of the office’s official phone number seems unprofessional and raises concerns. Additionally, scheduling does not appear to align with the information provided by the therapist regarding upcoming appointments or cancellations due to vacations and holidays. From the looks of these reviews, this seems to be a recurring issue, which does not reflect well on the business—especially since scheduling is a key responsibility of that department. Perhaps the scheduling system needs an update, along with a review of policies for employees to ensure better coordination and professionalism. Addressing these concerns could significantly improve the overall experience for patients and parents.

The Speech therapy department is unprofessional. I've been dealing with them for a few years (before covid) on and off now because the staff has a high turnover rate. Some of the therapist's methods may not align with your childs needs. My child was traumatized at one point by one of the therapists in the past as a result of their method. There are limited availability times, if your child is in school and has other therapies they attend. If your child needs consistency, this is not the place. If your child gets sick or has any medical issues, they will take you off of the schedule and put you on the waiting list. Go somewhere else because you will not see progress with them. Parking here is rough in the afternoon as well.

Thee ABSOLUTE worse!!!! My daughter had a 3pm appointment with the speech therapist. I called them to let her know I was running late due to traffic. A few minutes later the therapist calls me and ask if I was still coming because there is a 15 minute grace period, After that you get rescheduled. They never gave her my message. I was a few minutes away. I called again when I pulled up to find out which door we go into. The girls at the front desk must be off or something because she couldn’t tell me. I screenshot the time stamps. I called at 2:45 to say I was running late. She called me at 3:07 and said no one told her i would be late. I called again 3:13 when I got there, and still canceled my appointment!!! I’m hot and irritated. Wasted my gas for nothing!! No. It is the WORST and the other commenters CLEARLY show that. No I will NOT be rescheduling. If I could leave NO STARS I Would!

Was referred for hip pain, but when I tried to schedule an appointment I was told they do not treat hip patients. It clearly says in the website they do, so good job could’ve made money off me. I called my clinic and told them what happened and a new referral is being processed now

Please don’t take your kids for speech therapy at this location. They don’t teach anything to your kids. Just playing with toys each time going there. My son already know lot of things but they never know about him. I suggested call your school district that will help your kids. It’s really helping for my son. Please don’t take your kids this location. It is waste of your time and money. They charge $540 for 20 mins class. My son got disenrolled from insurance they send me bill $540 to pay them. think smartly parents they are making from insurance good money giving 20 mins class making $540 wow. What a business they open. Please take your kids in your school district they will help your kids a lot.

Great therapists minimum parking it's always busy but they are pretty efficient As far as getting you signed in and getting you to the back with your therapist I'm very pleased with the treatment my dad receives here

I took my daughter there in 2 different occasions, ultimately for the same issue, speech therapy. In the 2 different occasions I was unsatisfied. We ended up transferring services to another location that is for children only. The therapist are nice and helpful, but I do feel this location caters to adults than children. If you are looking for a speech therapy location, I would highly recommend a location that caters to children.

Kristyn was amazing during the time I was there doing my physical therapy for my broken ankle. Not only did she do her job right but shows that she truly cares not just me but every patient she had. Highly recommended because she is a five star. Only reason I gave a 4 star is because the facility. Facility needs to work on cleaning/replacing their carpet, focus on repairs and overall appearance on the place. Thank you Kristyn for helping me walk again!!! Much appreciated