Villa Health Care Center

I am writing this review to express my concerns regarding the care my Vietnam veteran father received at this nursing facility. My mother purchased hygiene items for him to ensure his comfort, but we were disappointed to find that these items went missing. This situation is particularly disconcerting given the expectation of compassionate and professional care in such a facility. Upon my return, I intend to discuss this matter with the responsible authority in regard to my father's well-being. Trusting the staff with the care of our loved ones is of utmost importance, and this incident has left us feeling quite unsettled.

My mother was transferred to Villa Health Care from Riverside Community Hospital. I have visited every day and all of the staff is very attentive and caring. They do have 3 people to a room but I can overlook that knowing my mother is getting great 24 hour care.

My mother admitted to the Riverside Community Hospital in End January 2023 and they recommended me to take her to a Skilled Nursing facility after the discharged. They recommended her to this place. Though I have noticed the poor ratings at this place I let them take her here. After keeping my mom first few days I realize why they have low ratings. Because my mother was complaining that they do not show up for 20 minutes though she rings bell for the help. So I decided to take her back home at my risk and I had a conversation with the head of the social office may be and she told me that "getting 20 minutes late to respond is not unreasonable for them for a help/emergency request". I should not tell anything more about about my bad experience about this facility. Think twice before you take any of your loved once here.

They moved me to skilled nursing or should I say “unskilled” nursing. This place was a joke. I got there around 9:30pm. I was put in a tiny room that had 3 beds in it. TVs all blasting. Never was given my medicines or given sponge bath before bed or anything else for that matter. Finally at around 4:00am I got my stuff together and grabbed my cane and told them that I was leaving. I checked myself out.

We had my mother staying at this rehab for close to a month. The physical therapy staff works very hard as well as the nursing, LVN and CNA services. Most of them try their best to do the right job. The social worker and case manager were very helpful. The business office assisted us with some issues. We recommend this place strongly. The entertainment department does a good job to make the residents happy and entertained. Every single person dealing with us was very professional and nice.

I was there for a month and half. Had great physical therapy by staff. Daisy and Sierra was great and did over the top therapy for me. Wound care people were great (Donna and Dede).had so.e really good nurses there. I was very happy there for my stay. Would recommend this place.

The staff doesn't answer the phone. I had 2 call 6x just to have the TV turned off with the 3 people in our small room at 145am! Do not send anyone here if u care about them.

If you're looking for a quiet private room with plush carpeting, Home Beautiful decor you won't find it here. What you will find are lots and lots of caring people with the main goal of getting you out of there and back to life. It's a small facility with a whole lot of workers! All the day long, worker bees everywhere!!! They have a small dining room that is used for bingo, arts & crafts, movies w/popcorn, and dining for those who prefer not to eat in their rooms. There is also a delightful patio to visit with your guest, other patients, have your meals or just relax. Physical Therapy is just off that patio and is THE HAPPENING PLACE. It's always full of patients and Therapist, or they're exercising in the hallways. From the Administrator to the ladies in the laundry room, just nice, caring, accommodating people. I was able to bring our dogs, a Great Pyrenees and a Newfoundland/Lab mix, for visits in the room and on the bed. With the response they received from most everyone, it was easy to see they too were good therapy. My husband was there for a little over a month. Not everyday was easy, there was a snag here and there but overall, the people at Villa Healthcare Center were very consistent and workable. At first glance I thought parking was going to be an issue because they have such limited space, however, visiting twice a day for a month I never had a problem. Nursing homes are scary......not just for the patient but for their loved ones as well. Don't be afraid of this one, you'll be glad you decided THIS IS THE PLACE.