Viera Health & Rehabilitation Center

I have a family member who is staying at Viera health and rehab and I see the reviews and it doesn’t really lineup with what I’ve experienced when we got there there was a person named Tracey who turned out to be an incredibly valuable member of our care team. She navigate all the roads for us because they’re unknown we’ve never been through this before and any kind of problems we’ve encountered she’s taking care of we literally almost left three times and Tracey was the reason we stayed because the fire as we experienced she went in and put them out and made things better so thank you Tracey for doing what you do it really does help the nursing team was good Therapy team is great not really delighted with the kitchen but again we’re working on that with the help of the Concierge

Visited my uncle there last month and was impressed by what I saw. He was happy and doing well, loved his therapist, and had a crush on the concierge, I think her name is Tracy, so cute! My sister (uncle's daughter) said Tracy is her liason and is also very helpful to family members, very responsive and professional, and very pleasant to deal with. Overall, good job here!

My dad has been at Viera for about a month now. I live in Washington and needed to quickly find him a place to live after his health declined and he was no longer able to care for himself. My sister lives near Orlando but was no help in this search, so I had to search for a facility over the internet and phone, which felt so risky to me. I called around and spoke to about a dozen facilities and received basic information but without actually being physically present it felt like a gamble. I decided on Viera based on reviews and website. I was still very nervous moving my dad to a place sight unseen. However that anxiety was quickly relieved as soon as I started speaking with Tracey, the "public relations person" (can't remember her position title at the moment). I immediately knew this would be different than the other places. I explained my situation and how nervous I am about moving my dad. She immediately suggested that we FaceTime so she could give me a tour of Viera. Wow! I hadn't thought of that and what a relief! She took her time with me and answered all of my questions and even introduced me to some staff during our virtual tour. Tracey is warm, friendly and funny. My dad has been there for almost a month now and he absolutely loves his new home and Tracey - he talks about her every time we speak. She calls him "Skippy" and he loves that. I am so lucky to have landed my dad in a facility where he is loved and cared for.

I'm seeing negative posts and wondering if these people are where my dad has been for FIVE years and still going strong. Gotta name names to dispel myths I guess. The Director of Nursing is Vicki , she is super involved and has a well oiled machine where the nursing is involved. I have had nothing but super interactions with here and the unit managers Wendy and Sierra. My dad has been on both the rehab side AND long-term care side. Though some faces have changed over the years (five so it happens) the level and quality of care hasn't decreased but increased. Special shout outs to Nurses Didi Jason and Lily in particular. I feel safe in the care they give. My mom is in the rehab side right now sadly but her aide Connie is super compassionate, also Shayna who manages to get my mom to laugh which never happens. Also Lerona AND Cory who handle transport which saves my life on a regular basis as I am unable to take my parents to their zillions of appointments. Someone I really wanna highlight as well is the new customer service concierge Tracy. This woman elevates the facility, she SEES everyone and you feel not only seen and heard but genuinely cared for. The cleaning staff do a great job, and Gina always says hello which makes a difference. I also thank activitys and the the therapy people because it all flows together quite smoothly. I know this is long but after seeing these reviews I really had to say something because it simply is bullshirt. the last year alone has really turned this place into something that for ME is a godsend..

Unfriendly and unprofessional staff. I felt very rushed through the process of admitting my family member. I also felt almost intimidated to ask genuine questions that I had. Will keep this review updated as time passes as this is all new for us. I just hope and pray my loved one will be taken care of here. Sad I don't have any other options but to go with this place because I'm not feeling confident or comfortable at all at this point in time.

Had hip replacement surgery. I kind of felt I was being challenged to do more than I was supposed to each week post hip replacement surgery. I finished at 7 times, 3 week post surgery. When I looked up what I should have been doing at 3 weeks, I was doing thing that shouldn't be till 6 or 8 weeks. Not sure if tgey look at the chart enough to know what point you are?at post surgery. Just be sure to remind them what point you are at. Otherwise very nice staff

Hateful people!! My Grandfather came in for rehab and they ended up not managing anything, what they did do is manage to put him back in the hospital with pneumonia. The only person who had any bed size manners was the dietary person. The rest of the ones we are encountering are hateful people that need the Attorney General's office to look at the operation for elderly abuse and possibly neglect. Rehab? No, senior living facility, yes.. their money is sending people to the hospital and back to their facility multiple times to keep that money coming in. The evening and weekends are filled with hateful workers who have a bad patient/nurse ratio and this facility could care less.

Our elderly neighbors ended up there and it was just horrible. We visited once during lunch and sat in the dining room. Our neighbors were very uncomfortable and said we have to leave the dining room immediately, and that staff in the dining room is mean. We were surprised because they had barely finished their lunch. While were were leaving the dining room we suddenly heard yelling and a commotion, where one of the staff was yelling at a man in a wheelchair. After that our neighbors opted to eat their lunch in the tv room. The food looked and tasted terrible. I feed my dogs better. They did not accommodate low sodium diet for him and a gout diet for her. On a different occasion we witness them give another lady a PBJ sandwich instead of the requested grilled cheese, and the lady said it happens there all the time. When we visited again, my neighbor was full of bruises, a black eye and was very depressed and agitated. He ended up falling out of bed 2x in one night! How is this possible? Due to the falls he injured himself and needed to get moved back to the hospital where he passed away. He was in good spirits and ready to go back home before he ended up there. Both of my neighbors complained that they felt they were getting too much and the wrong meds, they were very uncomfortable there. I witnessed a man in a wheelchair in the TV room crying out for help for 15 minutes with no one answering him. In his desperation he asked me to bring him to his room thinking I was a staff member. I approached several staff members to help the man. One said she didn't work there, even though she was sitting behind the main desk. The second one said she is doing something else right now.. she was typing something on her laptop, sure that is more important than a patient in distress. The third one nodded and said "he is fine". The man was panicking and wanted to be brought to the ER, he was feeling very unwell, said he was afraid he was going to die. They had no sense of urgency. I felt terrible for the man and my neighbors who witnessed this. They were frightened and also mentioned that their clothes were being stolen, but only the brand stuff. There was only one single staff member that stood out from the rest, who seemed to be caring and accommodating. Unfortunately I did not get her name. Don't let your loved ones go to that place. One of my neighbors did not survive it!