UCHealth Physical Therapy and Rehabilitation Clinic - Anschutz Medical Campus

New post: After I posted this it was explained that the physical therapy dept would actually not be charging this new fee, even though the billing department confirmed it when I called to ask. However, I deeply value apologies, explanations, and doing the work to fix a problem/miscommunication. That has now all happened and I have otherwise been thrilled with the service provided! Previous post: My physical therapist, Brittany, was fantastic. Unfortunately, the higher ups decided in the middle of my physical therapy journey to start charging a ~$200 fee per visit for "facility fees." No warning. No explanation. I just had to cancel all my future appts, and I was making such good progress. I am honestly heartbroken and disgusted at what feels like betrayal of the patients by this medical facility.

I’m contacting DORA after my unpleasant experiences with the reception staff and their refusal to transfer my care or provide me information about another clinic nearby my new location. When I asked to speak to a manager, they gave me another receptionist and the woman kept talking over me and refusing to tell me what I needed to amend my referral since I’m a post-op orthopedic patient and my current referral is incorrect. Never heard of this happening ever and I’ve decided to skip patient advocates and file straight with DORA, as it’s obviously disability discrimination. I can’t imagine what others worse off experience there. Very unprofessional, rude, and gross mannerisms by their staff.

Kelli B and her team were great. I learned alot about my body, muscles, and nerves. Everybody was very positive and friendly which was great because I felt very comfortable.

My PT is amazing and super helpful with my Post Covid issues. She is super smart and compassionate. I am hopeful for the first time in almost 4 years. The staff is always accommodating and professional as well!

The provider l go ( Lina K. ) she is so good and profissinal she helped a lot

This physical therapy clinic contacted me at 6am day-of my first appointment (left a message with no contact info...who does that?!) to bring up an issue with my student insurance (it was showing inactive because the school had yet to update it). Caused me a heck of a lot of anxiety (at 6am!) and resulted in the appointment being cancelled and everyone's time being wasted. BTW, I'm a full time student and if they'd just process a claim it would have been fine. THANKS for being the worst!

Mitsuyoshi Smyth has been absolutely life changing my daily quality of life. Waiting in the lobby, one working mentioned how great Mitsuyoshi is - and he really is. From simple exercises to explaining the how and why and is incredibly adept at understanding compounding issues (in my case, spine issues with Lupus). Short term and long term plans established and sent me to someone who specializes in pelvic floor. I couldn't ask for better. Thanks again!

The first question were asked if I had a previous physical therapy and when I mentioned that I had physical therapy before. Mr. Nick informed me that I might have used all my credit for physical therapy and if they provide care to me most likely the hospital “Will Eat The Cost”, so until I can provide or proof that I’m still have credit they can’t provide care but he will email me some exercises and when I asked if he can walk me through it, he said “You Will Get it By Email”. He did walked me professionally to the exit with a promise to call me back about my next scheduled appointment. He did call me shortly and inform me that my next appointment canceled and they can not see me till next year February when I have my credit reset.