Total Fitness Connection - Russellville Rd

Had e-mail correspondence with "Sheila" and she was very rude. I was trying to inquire about potential discounted memberships for (younger) people on SSD and was callously told they only helped military personnel and those 65 and older and essentially anyone else was SOL. It would be nice if the ONLY gym in BG with a pool was a bit more concerned about their potential clients who are disabled. I guess since my family is on a fixed income we don't deserve a membership. I bet the CORE in Scottsville is more accommodating.

Signed up for the highest premium plus membership not long ago. During the tour I was given before signing up, it was explained to me the full gym, recovery, pool area, sauna, steam room and secured room were all included in this membership. Even had a long specific conversation with staff member about how excited I was about the cold plunge for recovery. Finally had the time to plunge after my workout today, and when I approached the counter for assistance was told this one particular service was an EXTRA charge. This was never mentioned to me during my tour or when signing up, and again had a whole conversation specifically about my excitement for the cold plunge being included and was never told it was EXTRA. I calmly walked through this with the front desk staff today, and politely suggested they make sure to tell people during their tours and not seem to purposely hide the fact that it’s extra, and that it definitely comes off very “con artist” like. To which I got the literal response of, “ I gotchu, I gotchu.” That response makes me want to cancel this membership and go back to the gym I originally left to move here. Which I hate because the gym itself is great, I just can’t stand business being done like this. Also, no prices or ANY INDICATION in the gym, close to the cold plunge OR EVEN ON THE WEBSITE that this costs additional money. Premium plus membership is even the only one on the website that has NO EXCLUDED tab vs. the other memberships that show what’s not included with each membership. Not happy, to say the least.

I've been going to total fitness for months and the staffs are amazing they are kind hearted and helpful and outstanding!! If I was you I would sign up right now and become apart of total fitness group. 5 stars hands down plus they can help younwith what you want to lose or gain so what are you waiting on come on down to total fitness and sign up and be apart of the program!!

My sister and I went into this gym originally being advertised for only 2 types of membership, the lowest of 9.95 and the highest 49.95. No other type of membership were mentioned and we were given false information that with the highest membership, the premium plus, we would get to access both locations, the sauna, pool, AND the cold plunge (this was before the Russelville location opened up). As it turns out, you can have access to both locations, the sauna and the pool, with just having to pay either 19.95 or 39.95, which are the other 2 type of memberships that was never mentioned. And the cold plunge was never included with the premium plus, that will be an extra charge if you were to want to use it. We were also told that with the premium plus, there will be no contract and cancellation fees. However, that seems to be a lie because regardless of having the most expensive membership, we still would have to pay off 2 months out in order to cancel. That would be an extra $100+! Not to mention that he also failed to let us know that if we were to downgrade our membership, there would be a 42.95 charge! There was A LOT of information left out during our initial sign up and we felt scammed for not being told about all information upfront. Definitely not a totally transparent business. Their hours of operation also suck too.

The gym is nice and I love the pool, but the hours are terrible. Should be open later if not 24 hours, and who ever heard of a Gym closed on Easter Sunday? Not all of your customers are religious, and it's kind of a slap in the face to those of us who aren't. It's like you don't value our fitness goals as much as the church going members.

We are a senior couple and the price is great. With all new equipment, heated exercise pool, steam and sauna. +classes it is near perfect. Locker room a little bit small and only 5 showers.

Joined this gym a couple weeks ago, and I’m kind of regretting it, not gonna lie. I was blown away by how pretty and new the gym was, but I’m realizing it’s pretty lacking in certain departments. Here’s some thoughts: I hate the wristbands. They’re uncomfortable, ugly, and don’t scan half the time. Restricting the core/turf area to only the most expensive membership is pretty dumb. Like there is genuinely no place for you to do core unless you want to dish out 50 bucks a month or just do core in the middle of the weight room with no mat. The steam room is nice, but it doesn’t get hot or steamy enough. I joined the gym mostly for this amenity but Im now realizing it sucks. The sauna is really cool and roomy though. The mens locker room smells terrible. I get a fresh whiff of the most foul body odor hitting me in the face every time I step in. Please get better chemicals cause whatever you’re using is NOT doing the trick. However, there are some things I like about this gym. I like how new and sleek the equipment is, especially the treadmills. The quick input buttons on the side is a huge help. I also love the little bounce they have. The pool is fantastic and seems to be well-maintained. Overall, I think this is a decent gym, but I’m finding it hard to justify the 50/month premium plus membership. Might downgrade and just do core at home to be honest.

I appreciate the opportunity to use a complimentary day pass at the gym. However, I noticed a significant issue with the disorganized and unprofessional arrangement of the exercise machines. The presentation appears forced and rushed, creating an awkward and unnatural look. The gym seems more geared towards individuals looking for a sauna and swimming experience rather than those seeking efficient workout with effective equipment. Considering the mix of old and new machines, the current monthly fee doesn't seem justified. I hope improvements are implemented to enhance the overall experience. I should have taken pictures… to late now maybe next time.