Therapy West just doesn't have it's stuff together and I'd never recommend them to another family. We took our daughter there for about six months for PT services, which were to be partially covered by our insurance with a co-pay/co-insurance from us. The therapy was ok but not revolutionary. The business end of it has been a disaster, though. At the time there were a few adjustments to our share of the cost, as Therapy West and the insurance company kept revising the bills. And then last summer - THREE YEARS LATER - some new person from the office called me out of the blue to claim we owed them more money. There was no written detailing of the bills and the insurance portion, and I no longer had my own records since we had moved (and no longer with the same insurance). I told them that before paying they needed to provide more detailed information. It took them ANOTHER six months before some other new person reached out to try again to get me to send them a check. Again, no detailed revised bill to help me understand how the heck this could happen. Now I received a letter from a debt collector. During the time my daughter received services and for several months afterward as they revised the billing, I paid every bill in full and on time. But now they have the audacity years later to leave a negative mark on my credit record because of their own poor accounting. It's entirely unconscionable and I'd advise every family to STAY AWAY from this poorly organized business.
