Therapy Solutions

The clinical staff is caring, professional and extremely knowledgeable. The scheduling and billing department is the reason for the 3 stars. The communication back and forth is taxing - you're lucky if the phone is answered and you don't have to leave a voicemail. I was scheduled for a handful of appointments *without my input*, (or my input on dates/times/provider was ignored) and due to other appointments, work, and life I needed to cancel all of them. I communicated this via voicemail more than once, and I still received text reminders of appointments which I could not make. I called again to make sure this appt was canceled and was rudely and loudly informed that ALL MY appointments would be canceled since I had not been here in a while and I had a balance due. Well, I had not been there in a while because they kept scheduling me during my work hours! I also had asked for a printed invoice to be mailed to me before I paid my balance and I never received it. I'm still waiting. Be aware of your insurance status, deductibles and limitations before you attend the appointment since they will not tell you ahead of time. This makes me sad since I love my therapists here but the attitude of reception does not match that of the clinical staff.

I really can not say enough wonderful things about this team and the lovely people who make it up! I have been a patient here for quite some time now and I have never had service that did not exceed expectations. The staff are knowledgeable, well-rounded, accommodating, and compassionate. They demonstrate impeccable discernment in their approach to treatment and service. I recommend them to anyone in need of care!

I've been a client of Therapy Solutions since 2014. After making no progress with shoulder PT at two other physician offices, I started working with Sara and her staff at Therapy Solutions. They helped me figure out the movements and postures that were triggering my shoulder, upper back, and neck spasms, treated them, and put an end to them! I appreciate Therapy Solutions' approach to treating the whole human, rather than purely symptoms. My GP only ever prescribed muscle relaxers and Naproxin without exploring the root cause! What a relief to locate the causes and retrain my muscles to behave! Regular acupuncture treatments have also resolved years of migraine pain and some troublesome pre-menopausal symptoms, too. Now If I start to feel off track, my first call is to Therapy Solutions. I wasted too many years of copays (and waiting for insurance referrals) on terrible office visits and careless PT elsewhere - now I pay cash and just sidestep the idiocracy of the health insurance industry. I feel empowered to take charge of my well being and know that Therapy Solutions is there to support me as a whole human. Long-term wellness isn't achieved simply by popping a pill and getting massage - you have to do the work, but Therapy Solutions is there to present options to help you feel whole again.

They don't just look at treating an isolated part of your body, but at parts that may be contributing to your pain or injury. This makes too much sense, and I've found it leads to better long term results. It still amazes me that I get a full hour with their therapists, instead of being sent off to exercise by myself. They are also helping me with breathing and mental strategies to decrease my perception of pain. It works! Thanks to Dr. Irene, for a week now I haven't gone to bed to a sudden onslaught of joint pain!

The therapists at Therapy Solutions are extremely knowledgeable and are experts in their field. They consider and treat the whole person - not simply an injury. We regularly recommend their services to help resolve pain and injuries and will continue to do so.

Just started seeing a PT here and she has been great. They set up a bunch of appts at the first appt since they fill up quickly. I put all the appts in my calendar in my phone and said no to a print off. I was supposed to have an appt every week for 2 months. The receptionist messed up and didn't put down one of my appointments. I went way out of my way to rearrange my schedule to make this appt work and lost a bunch of time driving. All I got was a "oh, I'm sorry, I guess we'll see you next week". My advice is get a printed copy of your appts!

I just want to thank Front Desk Admin for their patience, in particular Morgan Thompson. I was upset with an old bill and she retained a patient and compassionate tone. I hope all staff members may use this as an example for the future. Mental Health is not an easy thing to address, and neither are old bills from those mental health services.

This was a place my best friend went to to find relief after a car wreck and all you did was make her feel worse by throwing stones because she didnt agree with your unlawful "policy". You called her and berated her and called her names and then hung up on her. You were highly unprofessional in how you handled this situation. Not once have you called her to apologize but you called her referrals to say it was handled unprofessionally by you. But not the victim. You should be ashamed of yourselves and I hope Karma shuts you down.