The Joint Chiropractic

To be completely honest, this was a very difficult review to give a number of stars for. There are certain areas that are severely lacking, and I feel they deserve a one star however, the one thing that saves them is their kind and friendly customer service, which I have to give them is a full five stars unlike many other places in this day and age. What is my major problem here? They charge you almost $100 for the month for these four visits. However, each of these visits (I’ve timed multiple times) usually lasts anywhere between three and seven minutes in total for you to leave your car and come back to it. One major thing that really ticks me off is we had to do a very long initial survey and yet they never really spoke of it ever again and never used it, or utilize it in anyway during any of my visits. They can just do away with that long pointless survey because all they do is a “basic“ simple check up and the same old cracks in the same old places every single visit. I already told them a lot of this information but another final factor is that I honestly just don’t feel that much better after they crack my back. I would much rather spend 60$ on a one hour full body deep tissue massage. I forced myself to wait on doing this review because I really wanted to give them a one star after my first couple of visits. But again, the one thing that saved them was the fact that they are very kind and friendly and so I will not be giving them a one star review today. After two months and over $200 I can confidently say that they deserve closer to a 2 1/2 stars.

I've been coming here these past few weeks and my neck pain that made it hard for me to turn my head is now gone. I love that there is an adult monthly membership for a low price of $89 that includes 4 visits for that month and $20 or additional visits. That's a lot lower than my deductible for my insurance. I've researched other places and this was the most affordable. I was a little hesitant but my friend has been here a few years ago and loved it and told me that that I can do my first initial appointment which is $29 and see if it's for me. Well... here I am... Still here. Dr. Joshua Wood is very gentle and gives great advice to care for my neck issues that I've had. Give The Joint a try... also they have many locations not only in San Jose but across the U.S. and the membership works at all locations. Martha, the front desk employee has been super helpful especially when I had questions over the phone before my 1st visit. Everyone is kind here.

I was initially advised to try a chiropractor after having my lower back seize up on my once every year, but it would cause me immense pain with vision blurring and not being able to move, and ER visits with prescribed pain relievers and muscle relaxants didn’t seem to help. Not only is it affordable, its usually quick and I often feel better after a session, even if I’m just going in for an adjustment; I also enjoy chatting with the staff here! I know many people say that chiropractic services are all testimonial; all I can say is that ever since I started coming here (over 3 years now as of this review), my back has not seized up again!

Been using this chiro for the last 4 visits and 3 visits at this location. All the staff are friendly and all the dr. are good, but Dr. Paul seems to pin point my issues.

Updated: 9/26/23 I received a call and a fairly quick refund on the over charges. I was told it was a software issue and they thanked me for bringing it to their attention. I’m satisfied with the response and refund. So I’m updating the review stars. Again, still a good chiropractor service. And I’m glad they are fixing any software issues in billing now. Original review: 9/22/23 The service and folks working were fine. And I was happy with the multiple locations. However, I stopped my monthly service two months ago in July. I went and signed a piece of paper. (They told me I could not cancel over the phone) And yet after all this work they have now automatically charged me two months in a row AFTER i signed to have my account canceled. I have to call them again today to have the charges reversed. After doing a little research this seems to be a common problem with The joint at different locations. They are fine chiropractics just be sure to watch your statements after you stop service.

I started coming to the joint after I was told that it would help me feel better. It soon became an easy self care to get cracked and close to work. I come after work or on the weekends easily 4x a month with the monthly plan. If you were to come more than your plan there’s a small fee which I personally don’t mind due to stress and stiffness. If you are on the heavier side, Dr Bryan makes sure that you leave feeling better and with more movement. Staff is friendly and inviting. Parking is simple even though it’s in a plaza. Recommend checking them out!

Be careful when getting your chiropractic plan charged here. I was double charged both times without my contact before initiating said charges and sadly when using fsa/hsa funds if they charge you before the starting year and then AGAIN during the coming year, the refund will go back to previous year plan. Right now I have $790 that's going to expire in 80 days thanks to this. Very terrible way to handle consumer's spending. Would like to talk with corporate for proper mediation.

I feel like I have a lot more positives than negative. But I do feel like they want you in and out really quick after the initial assessment. Also it felt like one of the doctor's tapped me on my butt. I mean yes, chiropractor have to touch you but this was not during the adjustment. I'm kind of in disbelief by what felt like a tap on my bum.