The Grand Rehabilitation and Nursing at Pawling

Horrible experience. I witnessed the tech/CNA raising their voice at a resident first thing in the morning when feeding them breakfast; how inhumane! One RN in particular was extremely disrespectful and grouchy towards other people helping the residents who appeared to be nursing students. It was a horrible experience and I definitely don’t plan on coming back

My mother is a resident at The Grand @ Pawling and the service she gets is impeccable. From Dillon house keeping cleaning her room, Gigi and Deborah changing her bed and getting her up and taking care of her, Allison LPN and Corey giving her medication, Christina and activities keeping her spirits up, Divya in physical therapy pushing her to make strides, Tish from SS helping us make tough decisions with compassion, and Brandon the administrator came in and introduced herself reassuring us that she is in the best of hands. I could not agree more with her. The service is non stop and met with kindness. This is my 2nd relative to have been there and I'm very impressed with the comfort and care we have received. Its a grand place to be. They are all definitely HEROES

Make sure the services are rendered to your loved ones as well as the doctors appointments, because the grand declined three of my appointments which was very unfair do to them picking employees over residents. My clothes we mixed up with others and had Clorox stain on multiple garments. If you do have your family member come here please do the laundry for them.

This place does not abide by state guidelines and the fact that they have been noted a five star facility leaves me to believe that they're paying to get away with a lot of illegal things that goes on here. There was scabies in this nursing home and not one warning! I always see a lot of the nurses sitting down and a few times I came to visit nana and the nurses were fighting! How can you be a nurse and be fighting someone is horrifying to know! This is why people do not get good care here. Please beware

My aunt was here at the Grand recently. I can't say enough good things about this place! The nurses, the nurse supervisor and staff were amazing. Attentive, professional and nurturing to say the least. We have been in other rehabs before but this one is by far the best. If you need a place for your loved one, this is the place. Your family member will be treated like family and you can rest assured that they are getting the best care available. I highly recommend this facility. Best nurses ever! Truly a home away from home :)

I want to thank the GREAT staff at The Grand for taking such great of mother while she was there. My mother is on dialysis so that made her care even more challenging for them. She required a special diet and is on a fluid restriction. She also has difficulty sleeping in a bed all night. They made all kinds of accommodations to make her as comfortable as possible while she was there. Thanks again for all your patience and understanding. A special thank you to Beverly for almost a daily correspondence of my mother’s progress and condition. Also thanks to Jonathan the Director of The Grand for reaching out to me and being involved with her care.

From the outside, this facility looks a little tired, but inside, the staff is anything but. The staff is attentive, kind, considerate, and accommodating. They took very good care of my mother after a two week stay at the hospital with Covid and brought her back from being very sick, unable to eat, to sitting up, eating puréed food, and learning to be mobile again with her walker. Each time I visited, the staff was more than willing to run down and get food I requested, or come in to assist with whatever my mother needed to make her more comfortable. The weekends saw a reduction in staff, as most places are experiencing, and getting a hold of someone was a bit trying, but don’t let that influence you regarding choosing this facility for your loved one. Thank you to the entire staff for the selfless work you do each and every day.

I worked at the Grand Rehabilitation and Nursing in Pawling, in the activities department this pass summer. It was an amazing experience. The employees are all super kind and caring. The residents are so sweet and a joy to work for. Personally I think they handle covid guidelines wonderfully and really make it nice for the residents and their families! Keeping the residents happy and safe were big things in the activities department and I think they definitely do an amazing job with doing that!!! Overall I think it is truly a great place! :)