THE CENTER at ARROWHEAD

My mother is currently in Center at Arrowhead rehabbing from a broken hip and few other misc. injuries/illnesses. She was transported from a local hospital and a nurse came in a few hours after she arrived to sign forms. The staff is friendly but somewhat overwhelmed (I feel) for quantity of patients there is. At times it takes multiple requests to get someone to attend to her to help use the bathroom, get more towels or even get a call back for an update on her condition. Several times she has heard 'I'll be right back' and no one comes back, including a Doctor. She used the emergency cord in the bathroom one night an no one came in to help. The next day the cord was replaced. Daytime nurses seem to better than the overnight staff. Nursers Amanda, Lisa & Sarah have been wonderful! Positives- private room & bathroom, pets can visit, seems clean and doesn't have the 'smell' of many skilled nursing homes.

Just wanted to take a moment to thank the nurses and therapist for take such good care of my dear grandmother. She has expressed on several occasions how respectful the team was to her. In the instance she needed a female nurse vs. a male the team was understanding and quickly and politely accommodated. A special thank you to the receptionist LeLonnie!! She is the face of the team and she is always so sweet and attentive. Please make sure she is included in all of the team recognition opportunities. She is the first and last person every single visitor sees and she’s doing an excellent job!

Very clean, smells great, staff is off the charts outstanding. Nichole and Lisa are my favorites. CNA’s are great. Activities director is awesome. Cierra is very organized. Caitlin PT is outstanding. Rooms are spacious. All private rooms. I would highly recommend this facility!

I am writing this out on behalf of my father to express our heartfelt gratitude for the exceptional care he received during his recent stay at The Center of Arrowhead. Although his transfer was initially advised to be for a short period, we are grateful for the extended 30-day period that turned out to be a blessing in disguise. As a dedicated family member visiting him regularly, I was always impressed by the cleanliness and warm atmosphere of the facility. Being able to ask questions on my father's behalf and ensuring that his needs were met gave me peace of mind. I appreciate that he had the freedom to move around and explore the property, which made his stay more comfortable and enjoyable. While my father spoke highly of the quality of food provided, he did mention the limited snack options available on-site. However, this minor detail did not overshadow the overall positive experience he had at the facility. I would not hesitate to recommend your skilled nursing facility to anyone in need of such care, and my father himself has expressed his preference to return in the future if necessary. Thank you once again for all the professionalism, compassion, and dedication to providing excellent care to your residents.

This place should be negative stars. From a hospital, my doctors wanted me in an acute rehab facility. Somehow I wound up here, in this hellish place of horrific care. I arrived late in the afternoon and the day nurse wanted nothing to do with me, he was ‘busy charting so the night nurses would help me’ Then for over 3 hours no one answered my call button, I needed to use the bathroom, I needed medication, and I was completely ignored and trapped in my bed in a room that was like an office. The entire floor looked like an office building with the offices along the edges converted to hospital rooms. (If it had been good care I wouldn’t have cared what it looked like, but the way it looked adds to the fact that this is just not a proper medical facility) The call button turned a light on outside the room door. Nothing electronically calling a nurse. Once the night nurse arrived I was way past due on meds, two nurses had to help me to the bathroom, then one nurse had to find a walker to help get me to the toilet. One night nurse gave me her cell phone number to text her when I needed her as she would not be able to see the light outside my door. Also I had missed dinner since the day nurse ignored me. One kind nurse had his wife bring food for me at 11pm. These 2 kind night nurses were not the normal care, they were a kind anomaly among a hellish experience. I considered at several points of calling an Uber to get me out of this place. I heard other patients calling for help. I overheard a nurse the next day say to someone about a different patient “close that door as I don’t want to hear her coughing and moaning all night” my medication was constantly past due. I spent the first full day doing what I could calling who I could, speaking to who I could to get out of this place. (I was only going to receive 1 PT session a day, it was supposed to be a place with multiple sessions) I had one employee who I will not name, say to me that this was not an acute rehab place and I needed to get myself transferred, that the care in the place was not good. There are way too many awful details to put in this one review, I am thankful for the small minority of kind people, who helped me. This place should not be in business and I am horrified for the people left there in their care. Thankfully with calls back to the original hospital that sent me there, and my constantly advocating for myself to be transferred or I would leave, I was finally transferred to the amazing rehabilitation hospital called Reunion. It was like leaving hell and going to heaven. If you think I am exaggerating, try staying there for 48 hours. I wouldn’t let them care for my pet, please don’t send a family member here.

Amazing skilled nursing facility. All of the staff are incredibly helpful and kind. Their case managers will go above and beyond for your loved one.

The center at arrowhead becomes the place to get your needs met. Therapy was great. Jase was extremely good. Laverne in activities was great and helped with my recovery. Thank you everyone.

This place is so beautiful and clean they took great care of my mom is never had to worry about her as challenging as she was the director of nursing really is amazing and professional nurse Lisa was such a joy to have as our nurse cna Theresa thank you for being so attentive to my mom i highly recommend this facility the have big private rooms wonderful place thank you staff at the center of arrowhead!!!