Temecula Center for Integrative Medicine

There was a time when I gave this place 5 stars. I went to EVERYONE here for nearly 8 years, I used their massage services and was committed to their plan. If you want a complete rundown of my several HORRIBLE experiences with the office staff, see YELP. But I'll just summarize here that a few bad apples spoil the whole barrel here. They had thousands and thousands of dollars from me, yet constantly fought and belittled me if I called about an issue. Don't even get me started on the insurance and appointment debacles I experienced. I recommended people here and was on a first-name basis with most of the front office staff. I considered this place my HOME, and each time I dared to call something into question or argue with a particular member of their administrative staff, I felt like I'd been beaten up in the halls of high school. After one horrendous experience, I tried again, but upon my next visit, I realized it was fruitless. It's a shame Dr. Narayan left (have to wonder why), and a bigger shame that there are some people in the administrative chain who act like it's a privilege to take your $$ and treat you with an utter lack of humanity or respect. :-(

I would be extremely cautious with this practice. My doctor, who I met once, proceeded to "fire" me after we had a difficult conversation over the phone. I was told that email communication is how this particular doctor likes to handle patients. In other words, if you don't have an in person appointment, communication should be handled by email. I hurt my back, and was in extreme pain. I sent this doctor a detailed email with my progress, as well as the recommendations from a back specialist I see. She never responded. More than a week passed and nothing. Eventually I followed up, and was told to schedule a phone appointment. When I finally spoke to the doctor, she made it clear that she didn't agree with the specialist's recommendation. I explained to her that I had made attempts to involve her, but she was unresponsive. She then proceeded to reprimand me, explaining that she couldn't be expected to answer emails or work 24/7. She also blamed a staffing change, but continued to scold me. She was rude, and extremely aggressive. The irony is that this phone call ended with me saying, "I don't think we're a good fit." A few weeks later, her office sent me a letter saying that they didn't want me as a patient because I was aggressive with multiple staff members. This would be extremely difficult as I only went to the practice once, had a perfectly normal appt, and communicated via email per their instructions. The ego is astounding, and I would not recommend anyone visiting this practice. I believe this doctor was probably having a rough day, and is frustrated by the volume of patients. I think that makes sense, but there was absolutely no accountability, and the aggressive behavior was completely inappropriate. I will say that the chiropractic side of the practice was very nice and accommodating. It's a shame that the medical side is so awful. Edit to add my married last name is McGuigan and you are welcome to call me to discuss.

I have had amazing service by the staff and the medical app that is used. It makes it easy to have access to my doctor for my concerns by simply sending an email. I always get a response within 24 hours. I'm grateful for this medical practice. They have been nothing short of A+ professional service. I was very sick and have been made healthy again by their actions.

If I could give them 0 stars I would. The office staff is unprofessional & rude. They never have any available appointments & are always referring patients to the the ER if you want to see a doctor that same day or even within the week. Never have availability to see a doctor until months out. Worst part is to be a patient here you need to have a PPO which is the most expensive insurance for the worst service ever. No real answers just a game of dodgeball. Extremely unprofessional & not willing to help the patient & very unexceptionable services. Better off searching for another practice.

Amazing care, kind people in every realm. Wonderful help thru Ruth Kriz who works with NPs via telehealth to solve the issues behind UTIs. I learned so much. What a valuable resource to provide for your patients that cannot be found anywhere else. Thank you!

These folks are absolutely the best! From booking an appointment to going in and seeing the doctor it’s always a nice experience, and you feel like they really care about you! Thank you so much for the help you have given me and my family!

Horrible office staff. They tried to bill me and insurance the full amount $385 for an initial office visit. I called to clear it up was told it would be taken care of but still getting bills after multiple calls and being lied to multiple times. No records or notes of any calls I made on their end. Don't go here!!!

Our daughter is 7 months old and we have established care with Rady's we love it- but we're also curious about these offices for our girl and ourselves as they serve not only pediatrics. First of all, it took 2 months to get an initial appointment. We first had to send all of our insurance info, a thorough packet of paper work and ID verification. We were a bit hesitant as they have a $150 cancellation fee and cancellations need to be made ONE WEEK in advance, emergencies happen so I wondered what would happen if we had to cancel 2 or 3 days before for whatever reason but didn't want to find out. Well today, the day of our appointment my husband and I are both off work and we accidentally drove to Temecula valley internal medicine (off Clinton Keith rd- an honest and probably not uncommon mistake 15 minutes away- TCIM is actually only 6 minutes from our home). After Temecula valley internal med told us we were in the wrong place, We were upset/flustered first time parents as you can imagine so we called Temecula center internal medicine to let them know of our mistake we would be there right at 20 minutes into the one hour appointment. We were okay with only 40 minutes with the physician and they had all of our daughters extensively filled out medical questionnaires. Michelle their manager said we could not make the appointment as we would be 5 min past their window so she wanted us to reschedule but we would still be charged the $150. We would have been okay to reschedule for another time BUT were not okay to pay $150 dollars when we were still trying to see the physician even for a shorter time we would have been willing to schedule a second follow appointment and paid if it was just handled better. It's not like we didn't show up at all we tried! I pleaded for some grace as we were already on our way back. I was there in person and the woman at the front desk called her once and Michelle said we can't be seen still charged then the woman at the front asked if I'd like to speak to Michelle and I said yes, so Michelle answered her call and told her she would call me. She couldn't even come out to face me as I was there in person. I have yet to hear from Michelle. We waited 2 months for this appointment and would need to wait another two!? No way. I pleaded with Michelle to allow us to make it with the time we had left, everyone has a bad day, it was already a lot to get out of the house and the time off. We still arrived to the office with 40 minutes of our appointment time left, no one in there. (Yes they are, and it was so frustrating to deal with them and no empathy). The front staff said the physicians have other patients which is ridiculous 1. Because the full hour should have been blocked for us it was the end of the day & 2. We would have been fine with a shorter appointment just to get care established. I am absolutely disgusted and sick to my stomach at how money hungry this establishment is. So they had the remaining 40 minutes to sit around for their $150 dollars but more importantly, they lost three potential patients and likely thousands of dollars. A little customer service goes a long way. I would never recommend this office to anyone. Absolutely horrible patient care.