Synovation Medical Group - Simi Valley

Since Dr Jiang left this office its never run the same. The new clinician they have told me not his problem the referral frm his office was submitted wrong & all is job is to do is renew medication. I tried to explain to him this isn't the first time this has happened & he didnt note my chart properly as to where I was suppose to go. I explained to him who ever does the referrals should be reviewing pts chart to see where they have gone prior & just trying to let him know these things & he lost it. He started to yell at me stating I was accusing him of how to do his job & he does this all day & its not his problem & told me to find a different Dr & he wasnt refilling me medication & hung up on me. So now I have been left no pain medication & no proper referral for epideral. Dont use this office they are horrible.

Worst experience ever, met with Dr. Jiang? April 5 & he proceeded to tell me it was his last day. I was then scheduled a telemedicine appointment with Reseda office and I have no idea how they stay in business. Prescription that was called in couldn't be filled so pharmacy called office & still to this day 6/14/23 we have yet to hear back from anyone. They ordered MRI of lumbar on May 13....still waiting for my results! Called again this morning only to be forgotten on hold, so over this fake pain Management!

Simi Valley office should be doing oil changes not dealing with injured patients, their "N.P. Arin" is incapable of treating patients, if he doesn't like what you say or ask he just hangs up, the office staff will not answer the phone, I had Humana try as well and they wouldn't answer their call either... I believe there's fraud, please seek treatment elsewhere... May 11, 2024

I got a phone call about 30 minutes, less than a week away from my appointment that it is being canceled and i will not be seen until march 22nd at the earliest. this appointment is for a nerve block, i have been waiting for since early january. i cannot walk and i am in constant pain 24 hours a day. they will not even put me on a cancellation list. im sitting here crying my eyes out right now waiting for the operations manager denise to call me back, the woman who called to cancel my appointment said there is nothing that can be done. Extremely unprofessional and clearly they do not care about their patients. i have never had a doctor cancel my appointment and not reschedule within a reason amount of time. 5 weeks later is completely unacceptable.

Dr Jiang listens well. He is compassionate, knowledgeable and a great man. He has helped me so much with my chronic back pain. I have had 8 spinal surgeries with fusion t-4 to s-1. Dr Jiang has helped me have some quality of life. You really can't ask for much more than that. Thank you Dr J.

If I had the option to leave NO stars I would. The last phone appointment I had was in July. I was camping out of service for a week and couldn’t receive the call. As soon as I got back into service I called and left a VM with my provider to her inbox. Since then, I have called and left the provider SEVERAL voicemails, I have had the receptionist send SEVERAL messages to the provider to please contact me. I called 2 weeks ago, spoke to a receptionist who sent my message as URGENT to the provider who was supposed to get back to me within 24-48 hours and still NOTHING. I have called 5 times today, no answer. It is prompting me to submit my phone call to be called back in the que line, twice it has called then it hangs up. I have NO IDEA what is going on with this office but this is the worst experience I have had with a doctors office. Update; just got off the phone with a customer care representative since the ACTUAL OFFICE can’t answer the phone after I’ve called 15 times! Now since THEY haven’t seen me since July I cannot get a refill or short term fill on medications and I need to be seen. I HAVE CALLED EVERY MONTH SINCE JULY LEAVING SEVERAL MESSAGES AND NOOOOOO RESPONSE. But because they haven’t seen me DUE TO THEM NOT GETTING BACK TO PATIENTS I now have to take off work to go into an appointment. Best believe this won’t be a pleasant experience at the office this day.

While I like the doctor, however to have an RFA, I needed to be seen in Pasadena. I had an appointment scheduled for Tuesday the 25th (which it took over a month to get that day). I received a call Friday, the 21st, stating I could not be seen on the 25, but I could come in on Monday the 24th instead. Unfortunately, I am unable to find someone to drive me from Simi Valley to Pasadena that day. When I called to reschedule, I was told that if I couldn’t come in on the 24th, I wouldn’t be able to be seen until the end of August. So much for getting relief for my back pain. I was never treated so poorly when I was seeing Dr. Kumar, who can do RFA’s right here in Simi Valley.

I can't say enough about Dr. Jiang as my pain management doctor. Dr. Jiang takes the time to listen with compassion and understanding and goes over options to treat my nerve pain. He has been an advocate in getting me the surgery I needed when other mds didn't. I highly recommend Dr. Jiang for your pain management needs.