Synovation Medical Group - Azusa

Would give this place 0 stars if possible they charge your ins company for test that you did not take than your ins denies it and you get billed and left cleaning the mess. This supposed nurse practitioner Marcos Jerome C is the ring leader he is unprofessional rude and does not actually help anyone. I already reported them to my insurance and to my medical group. They treat you like. A junkie and the one of the girls that answers the phone totally covers for his terrible treatment of patients she should be ashamed of herself

Had an appt on 3/10/23 with PA Marcus who issued an order for MRI which I got the next day. After the first visit they scheduled a follow for 4/20 on the follow up visit they read my mri n said I had a possible infection, this was over a month later. They went me to see a neuro surgeon which I did on 4/24 who said I didn’t have an infection n said he would issue orders for an epidural for my back pain. Synovation squeezed me in today 5/9 only to be told they they were scheduling me to her the epidural with their clinic downstairs as soon as they can get to me. This clinic is some sort of front that gives lip service and no real service. I wasted money and time and walked away with the same pain plus a pain in my check book. They are con men that will shuffle you around from Dr to Dr and appt to appt. They provide no real service or value.

Here are my 2 cents on my experience. My monthly appointment at synovation Medical Group is always a great experience. The nurses at great. They are helpful and always pleasant. The offices are clean. My provider is Jerome Marcos. I can’t say enough good things about him. He’s always willing to listen and receptive to my medical needs. He answers questions and motivated me in setting and achieving realistic health goals. I’m grateful for him and the nurses.

Horrible service I don’t know how they are in business. They state will return message in4 hours. Well it’s been 3 weeks. Waited for two months to get an appointment and then was called and told doctor won’t be in and now only can give me an appointment till end October.

i wold not leave a star but to leave a comment you have to no stars this place is on professional They are very rude You make an appointment and then you sit there forever. They talk to you with an attitude. They do not see you on your appointment time. People are giving the reception is paperwork. The receptionist loses the paperwork and then tells the patient. You never give me paperwork and arguing with the patient. I walked out and I even told them they're on professional very rude and i'm changing doctors I would never send or tell anyone to go there they need to close them down

Very poor attention to customer concerns. They only care about giving you medicine without even asking questions or even trying anything else except meds. My mom has complained several times about pain in her arm and she was told “you’re very strong you’ll be fine”. She then complained again and again and twice she was told, “we will deal with it next visit”. The third time he basically said “okay I’ll give you norco” without even asking questions about the pain! Dr. Marcos clearly doesn’t care about his patients and just wants to keep charging these insurance companies for visits. Highly unethical!

Dr. Nader Sawiris is very unprofessional First appointment I had to wait for more than 2 hours, (his excuse was he just came back from vacations); second appointment waited more than 1 hour ( his excuse was he’s is very busy), third and LAST appointment I was15 minutes late due to the traffic in LA and he didn’t want to honor my appointment.

More concerned with lowering your dosage than with managing your pain. One receptionist was very rude, but I have not seen her there my last 2 visits. My first pain management doctor did not accept my insurance and I couldn't afford the cash payment every month, and Synovation was nearby.