Surprise Health & Rehabilitation Center

My dad had a great experience being a patient here. He loved most of the staff and felt like he was getting the help he needed. Bree from speech was amazing and really worked with him to gain strength. Same with all the pt people! The place was really beautiful. However I did notice some pee on the walls that I wished was cleaned better.

This facility really took great care of me! I was probably the youngest individual in their care. I was really able to assess and see what was going on daily. Everyone has a smile and it’s clean. I enjoyed the daily activities and PT was phenomenal! The food was excellent and I couldn’t have asked for a better medical staff. This is an “A” facility for sure.

No rehab is perfect although Surprise Health and Rehab is one of the best in the area. My mom has been to several rehabs in Surprise, Sun City, Peoria, and El Mirage. SH&R is clean, smells good and offers private rooms with a bathroom and shower. The staff is mostly polite and courteous. We especially enjoyed having Ruth the night nurse take care of my mom. She was always very helpful and had good bedside manner. I would recommend stopping by for a tour if you are looking for a rehab for yourself or a loved one.

Best care in the Valley. Andrea with food service was great,the PT/OT group of Amanda,Adam,Gina,Jennifer was AWESOME. They had me up and walking quickly and without pain, within a week had stamina to return home. Will be doing outpatient to keep improving. the nursing staff was attentive to any needs and always available. Was Know as the quiet guy at the end of the hallway, would HIGHLY recommend them to improve your quality of life..... gjkjr

My father was here for 19 days after a hip replacement. The facility is inviting, clean, smells good and we loved the private rooms with private bathrooms as well. This was a huge plus! The nursing staff was warm, caring and attentive, and he had a good experience with OT/PT in their wonderful gym as well! From the front desk to the case workers and billing department, all were friendly, kind and helpful. The only reason why I gave it 4 stars instead of 5, was the food. Providing more nutritious meals that are not cooked to death would be a refinement for SH&R. Other than that, it was a fantastic rehab facility with excellent staff! I will definitely have my dad go there again in the future, if a medical need arises! Thank you to the entire staff at SH&R! We appreciate your hard work and please know you made a positive impact on my father!

Recently (Aug 2024) spent 3 weeks in this absolutely fabulous facility. All aspects of my stay were super excellent. The nursing care, the food, the physical/occupational therapy, all of the persons on staff that I interacted with; everything was just wonderful. Cleanliness is king there. I can't say enough about how great this place is!

I spent over 3 weeks there as part of my tongue cancer recovery. I was in Rm # 160 and found the following people as ones that all went beyond their duties. Each went the extra mile to help and was a true joy to work with. I have such high praise for the following people.: Armondo, Lindsey, Isaiah, Cedar, Christina ,Jen in PT, Hannah in OT, Rosie in PT, Erica, Nathaniel, Becky . I believe all these folk were from the "A" side of the building. Please fell free to contact me directly if you wish. .

Had my mother at Surprise Health & Rehab from Nov. 12th to Nov.25th. She had her own room (#158) and the room was cold as the thermostat in the room was broken. Also there was a window air conditioner that had open gaps to the outside and the nights were getting down to 45 degrees F. My mother made complaints constantly about the room being much to cold and her meals always being served cold. The maintenance staff finally removed the window AC unit on the day she left (Nov. 25th). Many of the nursing staff and nursing assistants were busy having conversations and talking on their phones. There was no PT (physical therapy) or OT (occupational therapy) on the weekends, so patients just laid in their beds or sat in a chair. After making complaints about the lack of care on the weekends, my mother finally got some PT on her final weekend. I would not recommend this facility for rehab after surgery for anyone.