Stanford Orthopaedic and Sports Medicine Physical Therapy Clinic

Fractured a bone in my wrist, came in, got X-rays, saw the doctor for a couple minutes and confirmed the bone was fractured, and that I would need a cast. That experience was good, the doctor was nice, and explained the type of fracture, etc. The technician who installed my cast was one of the least professional, and strangest experiences I've had at a medical facility. When I first got the cast placed, my hand was held in a very uncomfortable position, then cast into place. I was about to get sent on my way when I told the technician how uncomfortable this was. They responded by saying it wasn't possible that it could be uncomfortable. I thought it was strange, but this was my first cast so maybe that's normal. I was about to leave when I asked if we could try again. The second try was the exact same, so at this point I was genuinely concerned my hand would be in this cramped position for six weeks and it was held upright so I couldn't possibly type. I mentioned this to the technician and they said that there was nothing they could do, I told them okay then I'll have to go without a cast or find any other alternative because I have to be able to type for work. The technician berated me for wasting material at this point then said that I have a "phobia of casts" and that there was no possible way the hand position could be uncomfortable because they added padding to prevent chafing. I tried to explain it wasn't chafing that was the issue, just the awkward angle of my wrist. The technician left and came back with a different technician who made a world of difference. The second technician put my hand in a position I could freely type in, that was comfortable for my wrist, and made the cast much shorter than the previous one. It was night and day. I can't reconcile how there could be such discrepancy in care for something like this, I would've imagined it would be much more consistent. This is all not mentioning the cost: X-rays on wrist $1,511 Apply Short Arm Cast $1,279 insurance covers $1831 Total cost to me $959.05. In what world does applying a cast cost $1,300? Absurd prices for some pretty concerning care.

So far this has been a frustrating process. Spent 30 minutes on hold to set up an appointment this morning, then found out they can't see me for 2 months. Their communication system seems cumbersome and outdated, as in no email confirmation for appointment unless you sign up for some third party connection service via text message. They had an option to take a brief survey after the call which I would have liked to do, but the call ended instead of going to the survey. Called back to try and take it, but the same thing happened again. Hoping the therapists are better than their tech, but after this experience my expectations are low. I guess this is what should be expected from a bigger organization, I'll be looking for another operation that isn't so bureaucratic.

I had bunion surgery several years ago by Dr. Bruce Lehnert. I had amazing results! He also teaches residents. I highly recommend him. He also volunteers for medical missions to under-developed countries.

I have experienced the best of care for the past 6 months since my knee replacement and couldn’t feel safer with my doctor Dr Goodman and his team They have changed my life with their utmost care. I plan to do my second knee with no other than Dr Goodman and his team. when life allows me to do so.

Doctor was nice and it is a nice facility. The wait times are crazy, 3.5 hours from start to finish for a 30 minute consultation. Scheduling an appointment or trying to contact the doctor either takes a couple days or long wait times on the phone.

Staff is organized, accommodating, and professional. Tuyet is very effective in helping me maintain my schedule and has been a big help in recovery.

Came in 12 mins late trying to find a spot in their minuscule parking lot and ended up having them cancel on me at the front desk. Some therapists are also quite arrogant and unhelpful.

The worst service ever. Can not reach doctor’s office 5th day in a row. Stay away