SPORT Orthopedics + Physical Therapy - Frisco, TX

Professionalism, great customer service and knowledgeable staff! I actually called for a last minute appointment- I was leaving for a trip in the morning and I really needed some peace of mind. The front desk was friendly and helpful! I was greeted with a smile and didn’t wait too long to be seen. Each person I talked to actually listened to what I said about the pain/discomfort I was having. The X-Ray Tech was reassuring, friendly, quick and very gentle so that I didn’t have to be in an uncomfortable position for X-rays. When I saw the PA, he actually asked me what MY EXPECTATIONS were going out of the visit! He wasn’t looking to write a Rx for something I didn’t need! After questions and movement activity, I was given my diagnosis and told if the pain continued to call and they would get me scheduled for an MRI and bc they had done all the X-rays, testing and questions- I wouldn’t need to be reevaluated! I was very happy with the information given to me and the customer service I received from the phone to the time I walked out. And I was able to have peace of mind for my trip! I will keep their number handy for sure!

I had a shoulder injury 5 years ago, and since then the pain in my shoulder was always there on and off, pretty much became chronic. I went to several different doctors, consulted with gym trainers, smth helped temporary, smth did not help at all, smth made it worse… Dr. James Fredrickson helped me tremendously! He was able to understand and diagnose my problem quickly and efficiently. Following his advice, I was able to eliminate the pain in my shoulder in no time!!! Now, I can perform better in the gym and live without pain. Highly recommend Dr. James!

Dr. Berry and his staff are top shelf, excellent if you may, and always so courteous and helpful! He explained everything in detail before my knee replacement and I'd been running for years from having it done. He made me understand my knee's anatomy and why it was necessary to have the surgery. His admin staff and physical therapist and PA's are amazing and I am so glad I chose this team to take care of my needs and surgery. My recovery has been great and I am both satisfied and content they were the ones to pull me through it. Thank you!

My experience is based on the policy of the establishment and not the service: Visited the Ortho to get my left Knee and left Ankle checked and was told they can only treat one joint at an appointment and should come back other day for another joint. When I asked how that made sense, they replied it’s their policy and that they cannot perform X-rays for all the parts. It is not clear yet if my one joint pain was caused by another joint. And have refused to treat me by pain but by joint. Made me realize if they had a general practice, they’d probably ask a patient with cold, cough, and fever to book 3 different appointments so they charge them 3 times

My brother dislocated his shoulder and we were referred to Dr Berry Sport Orthopedic the kind of compassion, professionalism and knowledge like no other. We are forever grateful to Dr. Berry and staff. Thank you!!!!.

I highly recommend Dr. Berry and his entire staff. Wished I would have chosen this practice initially after breaking my finger, but surgery was good and now PT and hopefully i will be back at 90% soon!

What a terrible experience with this office. I've tried REPEATEDLY to get medical records for myself and treatment that I recieved for a shoulder injury/PT back in May of 2021. Considering these are health related records, it shouldn't be that hard (you would think). Unfortunately, that's not the case here. I've lost count of the number of times that I've called, left messages, went into the office, and even emailed their director (based on the card I was given by the office staff) - and yet, have not gotten this resolved since I started requesting these in May 2024. I can't even get a call back or speak to someone who is knowledgeable on the subject. Every time I call, it's typically a transfer to an extension with no one to answer and only an option to leave a voicemail (which is never returned) or the usual excuse that the staff turnover rate is so high that no one knows anything about the system and how to retrieve these records (a problem in itself but I digress). Considering that I recieved on-site medical treatment (repeatedly), paid funds for said treatment (repeatedly), and need these records for my military evaluators, this doesn't seem like rocket science...Provide records for services rendered. Unfortunately, I assume that the run-around will continue until I finally give up. As far as the actual services that I did recieve, the physical therapists were great and I would reccomend them if this was based solely on their abilities. Unfortunately the larger issue of the office and management being unable to maintain any sort of post-treatment transparency/support makes this one business that I will not be reccomending. Please seek care elsewhere.

It took me thousands of dollars several doctors and a year to finally have someone listen and find out that I actually needed surgery like I thought. Everyone in this office was amazing. It feels good to have a doctor that actually listens to you and cares about your well-being and doesn’t just treat you like a dollar sign. Highly recommend this place!!