Smile Pediatric Speech Therapy

Trying to schedule with them is near to impossible, no compassion for new families who are learning and trying to figure out the best needs for ones kid. The scheduler was not helpful and didn't follow up after leaving a voicemail. So I lost any opportunity to establish care. Trying to figure out ride and school is not easy and to add therapy. Scheduler was not compassionate at all. I could argue but why no need to establish care and deal with a scheduler with little kindness. I think she was more upset that I was asking for specific times and not getting what she offered. It didn't work with my son's school yet she wanted me to just take it and leave her alone... weird.

ok i am in complete shock i don't know where to start . But i want to make sure everyone is aware what i am about to say before they enroll their children here. I am very dissatisfied with the staff in this office . The front desk/scheduling are very rude. They don't know what is going on, clueless from one another, very disorganized , kept canceling my sessions and then saying no therapist is available to cover . They would just assume things and cancel your session without even calling and verifying/confirming with you and when even if you call back right away to see why/what happen and that there must be some kind of confusion from their part or mistake they end up telling you they are unaware of what happened and why but your therapist has been relocated already and there are no more therapists available for todays session so your out of luck. Sometime they would even book me with an ESDM therapist and the therapist wouldn't show up and when you message their office they apologize and say the therapist won't be arriving and there was some kind of mistake . Very unorganized place , you cannot rely your kids to have regular sessions here . They don't care about you or your kids. They don't care if your kids will miss a session because of their mistake. I will not recommend this place to anyone, please stay away . Once i started i waited on waiting list for about 5-6 months to have ESDM therapy on afternoon times at my home and when it was finally our turn they gave us many hours at first and then slowly started taking away leaving me only 3 days a week And now suddenly on the spot they took away all leaving it to 0. I am very unhappy with the therapists as well non of them are educated at all nor have any certifications/licenses. They are just regular people like us that come to play with our children or shall i say babysit them. Like really ? this is is suppose to be ESDM therapy not babysit. I stoped having some therapist come because they wouldn't do anything they would just come to waste time and go. I could have done better than them. One of the therapists we decided to work with don't want to mention names. We treated her as part of our family member, we always offered her dinner and deserts/juices and we were super nice to her but she ended up being unthankful and not caring about my son at all. She kept canceling sessions with us and then ended up canceling all of her 3 day sessions with us the same day without any notice (was today). I called to speak to the Office manager trying to bring up a different concern that also took place a day before but besides her apologizing or trying to solve it out she said she can discharge my son today saying the therapist won't be able to work with the afternoon hours anymore and we have no more therapists to cover for the afternoons so we can either discharge your son or put him on the waiting list. We waited 6 months for our turn what waiting list are you talking about ?? again?? and the sad part of this was that this call was with one of the supervisors, that's how careless they are regards to your child's therapy sessions. If you have any concerns and want to speak to a manager/therapist good luck they wouldn't care at all what your concerns may be. There will never be any resolution to your concern, don't even try. Without notice or anything they were like boom your child's services stop today. Like woooow what really???? what a shock. What kind of office are you guys running ? Now i have to get a referral and find another office which of course will take time and because of this unorganized office and rude staff my son won't have the therapy he needs until i am able to find him a new one. The least you guys could do is give families ahead of time notice so at least these poor families have time to find something else for their children to meet their needs. just terrible, i would give this office 0 starts if i could. Avoid at all costs please

WOW I'm so glad I listened and waited for therapy from Smile- the therapists have been outstanding- kind compassionate and most importantly really really good. Our family are so happy to have found them. We're doing the early start Denver model and it has been LIFE CHANGING! Hope everyone knows about it sooner rather than later.

My children love their therapist. But do to them being sick with proof of it the company let my children go. It so difficult for my children especially my son who has autism to trust people. Kids get sick and it should be very reasonbile when they are. But they were just removed from the facility. 😔

Smile Wonder is truly a magical place where every staff member is welcoming and every client is treated with kindness. Smile Wonder therapists are the best at what they do! Thank you Smile + Wonder!

Ms Ana help my son to speaks handled him with special care. My son loves her so much he's always excited to see her.

Wonderful facility with great service and amazing results.

I loved the service they provided to my son