Sierra San Antonio Medical Plaza

Took my daughter to visit. Checked in at 1:30, still waiting to be seen by dr. It’s going on 3 hours. Been to urgent care plenty of times, the waiting here is on another level

Waited over 2 hours for a X ray with only 1 person ahead. Urgent my butt. Whole team went to lunch while my daughter starved because the receptionists kept saying my child would be seen soon

I’m visiting from Texas and apparently caught the flu. At least that’s what I was told, I waited for over an hour for the doctor to come in and tell me I have a viral infection and it’s nothing she can do. She proceeds to ask if I had a fever which in fact when I checked in I did have one. Which tells me she didn’t look at my records. She kept telling me it’s an urgent care and they are not properly staffed to deal with this. Completely disappointed, absolutely no compassion or people skills. 1 star all day and this is only because the receptionist was pleasant.

Yesterday, I escorted my beautiful mother to urgent care where she was taken care of by PA Brandy and nurses Deanna and Sonya. I was so impressed by their professionalism and genuine care they showed my mother. PA Brandy took time to listed to my mothers complaint, she examined her and came up with a plan of action. She ordered X-rays, blood work, urine specimen and began to really do a thorough check up. My mother ended up with an antibiotic and was told to follow up with her primary physician. I just want to say Thank you to San Antonio for providing such a top notch staff. All your patients are blessed because of your integrity in choosing the very best to staff your clinic. Sincerely, Sonja Dawkins...

Im so disappointed in the last couple days. Had an appointment last night and it’s been 24 hours and I’m sitting at the pharmacy still waiting and trying g to get medication that the office did not send correctly to the pharmacy. I know they are busy but to have to have made multiple visits and calls to get this cleared up and not getting resolved in a decent time is ridiculous. I hate that I can only go to this urgent care as part of my insurance. I wish I could change it because my doctor is good but I am not able to go to another one here in the Rialto area. I’ll have to try the other locations

I had a very good experience here on 9/21/23. Nice, clean lobby/waiting area. Not too busy. Everyone from the front desk, the doctors assistant and most of all, the doctor were just great. Very professional and knowledgeable and very nice. I will definitely come back here if I need urgent care in the future.

Signed in at 10:30am & DIDN'T get seen by anyone til 1:30pm and people walking in were getting seen before me. And didn't get results til 2:30pm. Could of been in & out within 2 hrs at the San Antonio Hospital in Upland

It was such a great experience taking my mom to San Antonio Urgent Care today. The wait time was short and the staffs were attentive. My mom was taken care by amazing PA Alfred Amgad, who really took his time to listen to our concerns and to provide his expertise. He truly showed his genuine care besides giving his best treatment. I am impressed by Mr. Amgad. Thank you for your care!