Sentara Therapy Center - Hand Therapy

I received physical therapy here for my shoulder. The staff at the front desk were always well organized and friendly. My physical therapist listened to my concerns and helped me to not only heal, but figure out long term goals for my injury. The environment was always clean and welcoming. Shout out to Faisal and Jenn for the best care ever!

Tina and Torey are amazing!! Tina made me a fabulous custom splint unlike anything I’ve ever seen, and worked with me to get everything just right. Torey fought with insurance as long as it took to get authorization for what I need. They are the best!!

The therapist are wonderful. The front desk is unprofessional. As I sat in the waiting area I heard them discussing and laughing at patients on the phone. The receptionist was so concerned with me forgetting my mask she asked my birthday twice from the line ( PHI being loudly discussed). A patient arrived exactly 10 minutes late (their policy is over 10 minutes), they rescheduled her and then talked bad about her after she left. The office manager needs to discuss front office etiquette with staff because I worked in a clinic for years and this is unacceptable.

One of the best physical therapy centers in Hampton Roads. The front desk answers the phone and is always willing to work with your schedule. Kelly is awesome and great for TMJ/TMD. She does Phonophoresis, Dry Needling, Manual Therapy, you name it!

I am very appreciative of the great service and professionalism I've received at the Therapy center.The entire staff is amazing!Kudos to PTA Daniel!He's a fantastic person.He really want his patients to do well and get better.Thanks for Everything!

I have nothing but positive things to say about the hand therapist, Nancy, that treated me. The billing and payments system on the other hand is a complete scam. They set up a billing account for me for each month, left a credit balance on some and then started the collections process on the 'unpaid' months without applying over $600 in credits from prior months billings. They only send itemized statements if you ask for them. It took me two phone calls just to get all of my statements despite my request for a full accounting of my services on the first call. I then had to review all of my appointment dates and payments against the bills to uncover the unapplied credit. When I asked why the credit wasn't automatically applied to the next month, since the total bill was less than the credit, they said they just don't do that. What they WILL do is send you to collections for monies you really don't owe if you don't stay on top of them. Even with all of the excellent care I received there, I wouldn't recommend them due to shady billings practices.

Excellent patient experience! Got my hands back in the game. The team was very empathetic to my condition and tailored my therapy to my needs!

They really show love to there patients, but I will say" My physical therapist I truly respected, and I would recommend them to anyone ...