Santé of Surprise - Skilled Nursing & Rehabilitation

This place is an answer to prayer. My mom was here for about 6 weeks. I spent an hour with her almost everyday. Every staff member I encountered was friendly, and I think I ran into all of them. The medical staff took amazing care of my mom. The food was so exceptional and so much better than you'd expect. When dinner was something my mom didn't want, she was able to order something off a large and diverse menu. The people who cleaned were nice, the people who brought food were nice, the front desk people are nice. There are people working there that are angels in disguise. If your loved one needs something and is having trouble, make sure you bring it to staff attention Monday to Friday 8 to 4. They will handle all needs and situations, but if you bring it to their attention within those time frames, these people will move heaven and earth to help their residents. I can't say enough about this place. Thank you to everyone that works there. Amazing facility.

My mother is currently a patient at Sante of Surprise and she has received outstanding care there. I want to give a particular shout out to a CNA, her name is Tari. She is cheerful, friendly, loving, and cares about her patients. She stops in to say hello to my mother and just makes her feel valued. I appreciate all the extra time Tari gives to all of her patients. I hear her up and down the hallway, spreading her joy and cheer everywhere she goes. She is a joy that my mom looks forward to when she is her CNA for the day. Thank you, Terry. We appreciate you so much and keep up the great work.

I had the pleasure of working with Tommy as my physical therapist, and I cannot recommend him highly enough. From the moment I walked into the clinic, Tommy's professionalism and genuine care were evident. He took the time to thoroughly assess my condition and develop a personalized treatment plan that addressed all my needs. Tommy's expertise and knowledge in physical therapy are truly remarkable. He explained each step of the process in a way that was easy to understand. Not only was Tommy highly skilled, but his positive attitude and friendly nature created a welcoming environment that made each session enjoyable. I have made tremendous progress in my recovery. I am incredibly grateful for his support and guidance throughout this journey. If you are looking for a knowledgeable, compassionate, and effective physical therapist, I recommend Tommy. I am thankful to have had him as my therapist.

My spouse is currently in Sante and we're pretty disappointed. We have talked to the head of nursing numerous times. We have a private nurse coming in for 5 hours every day except Sunday (3 hours) in a split shift. She shows up before 7 am and has walked in numerous times to a wet bed when he misses his urinal. Sheets on the floors. They have never given him a shower, even when placed on the schedule, the nurse and I have done this. On 9/6/24 he was supposed to have a shower in the afternoon and our nurse offered to help but she became ill, so no shower. We have truly tried to be helpful but we've only gotten lectures about helping to much. One nurse was talking inappropriately about clients in the hall. He hasn't walked in 5 months and receive a new hip because the femur break repair was botched, so he has a lot of difficulty walking. The facility put him on steroids after we threatened to go to his pain doctor for his shoulders. They stated if we left, we couldn't come back due to Medicare rules. At this point due to his pain level, I was ok with it. The food is ok and the staff are super friendly. Most of the nurses will not help patients, even when the CNA is present to get him in bed. They like to state, "you (the CNA) need to go get help". Honestly!! It was less than 3 minutes to get him on a slide board and into the bed. And this was as of 9/6/24. Again after noting concerns. Please note my husband is 245 pounds and hasn't walked in 5 months. Between our private nurse and I, he would have been in a wet bed or a poopy bed. Now no facility is great due to staffing issues but this is one of the better ones. Also, no recliners in the room for folks to nap in and eat meals in. It's the bed or a wheelchair.

Emilio Carillo is great at what he does. He is an amazing culinary director. Always puts the patients first and always satisfies them to meet their needs!

A clean and professional facility! My grandma recently had to get physical therapy after her fall and Tommy was assigned to us! He made my grandma feel so much better and her mobility is better than expected! He took his time and never rushed her, because she was in a lot of pain. He was caring and understanding of her needs. We are so grateful! She’s made such amazing progress! Thank you Sante and Tommy :)

Staff response times are slow. Your loved ones will urinate themselves if they are not ambulatory. When staff does respond, they leave the room when they observe family members doing their job. Miss Mabel has been pleasant, we appreciate her.

The worst place to work. Management don't care who you are their prejudice white people they are just as bad as the nurses on the floor who do not help their CNAs when they need help. The staff is constantly overworked and they do not have enough people to work the floor for night shift or day shift. I would advise anybody who would want to work here that they don't the DON Kate and Alexa are completely all about firing you before you even start.