I had to wait 5 minutes to talk to someone. I told them that I wanted to talk to someone and then I was told that they won't help me because they didn't want to deal with the paperwork. I even asked if they would look me over and make sure I was alright and okay and the woman behind the desk, " who was rude" said no and that there was nothing they could do for me. If it was possible to give a negative star review I would without question or hesitation.