Rehabilitation/Neurological Svs

My mom has been going to Dr. T for her neurological needs and he is amazing! The office manager, Tiffany, is a different story. I always take my mom to her appointments with no issues. Today, while my mom was still in the waiting room, I received a very important call via zoom from my severely autistic daughter’s doctor. I took the call to my car right outside the establishment because of the nature and privacy of the call. Tiffany came out to my car and aggressively interrupted my zoom call telling me that if I didn’t come inside right now my mother would be asked to leave. I then told her that I was almost finished and needed just a minute and would return inside. Tiffany rudely tells me that she doesn’t care about what I had going on and that I needed to come inside now. She was so nasty and un-empathetic that my daughter’s doctor on the zoom asked “Is everything alright?” I ended my call and went inside where two people were already with my mom. I asked Tiffany what was the problem if there were two people standing there with her. She didn’t answer my question and became agitated. She said she was calling the police and I was going to jail. She stood in the doorway of the exam room as she dialed 911 as I asked her to move so I could leave. She then said “yeah leave and take your momma with you!” My mom who was in pain cried and tried to explain to Tiffany my daughter’s condition and how important it was that I took the call and Tiffany stated she didn’t care. I told her she had no empathy and was in the wrong field. She tried to charge my mom a no call no show fee and wouldn’t allow her to reschedule. I asked for the president’s email and her response was that I could talk to her. She refused to give me the email information. I can’t believe someone so unprofessional and snarky is representing the office of such professional and caring doctors like the Edwards.

Dr. Ted Edwards and Dr. Savage-Edwards along with entire staff have been nothing short of amazing. They have helped my father immensely in regards to his chronic pain and memory loss. My father has severe OA in both knees (bone on bone) and did not want to undergo a total knee replacement. He received exosome injections in both knees from Dr. Edwards and the results just 8 weeks later have been truly remarkable. The pain in his knees has improved tremendously and he is getting his quality of life back. He is able to do things with his grandchildren that he has never done before and continues to be amazed at his progress each day. He has also seen benefits neurologically in regards to his memory, his hair is growing back, turning back to his natural dark brown color from the gray/white color it previously was, and his skin is even improving. He and I both also use Dr. T’s essential oil releaf spray, both with and without CBD, and the amount of pain relief we receive is beyond anything I have ever experienced with any other essential oil or CBD products on the market. His sleep/anxiety spray has not only helped me with my pain, but it actually allowed me to get my anxiety under control. With my doctor’s recommendation I was able to come off of a long term anxiety medication I was taking at night. I just cannot say enough good things about RNS and everything they have to offer. They are truly compassionate people who genuinely care about every individual they treat.

The doctors are amazing and definitely take the time to help you. They have changed my life. That's why they get 3 stars. But the staff, especially the front desk can extremely rude in person and over the phone. You also better be prepared to wait at least an hour passed your appointment time to even get in a room. And there is always a billing issue when I go in. I stay because Dr. Belinda Savage Edward's has changed my life with her ideas but honestly, she needs new staff up front.

My mom is a patient here and she called from April the 3rd through April the 13th to get her appointment (she has been a patient here for years) they never returned her calls to schedule after multiple voicemails . My mother ended up in the ER that evening with severe pain. She has to have total hip replacement. Her discharge instructions after 2 days was to make an appointment with this office again to get her medication and to let him know about her upcoming surgery. They scheduled her for today Wed the 20th at 3:40 we got here and they said she wasn’t on the schedule so here we are again.The office staff does not know what they are doing and it is completely inconsiderate and unprofessional and I am appalled that they would allow their clients to go through this . Get new staff , Dr Edwards may be a good doctor but he needs to weed out the front staff . My mom is now to be without medication again for another who knows how long waiting on them to get it together!

Dr Belinda Edwards is knowledgeable, kind and compassionate about the issues you are dealing with, and her nurse practitioner is very kind as well. I have only been one time, and this is my impression. They didn’t have records from hospital, which was CT scan and bloodwork, but we’re going to request them. The NP did her work up with me, and then Dr Edwards came in. I was not expecting all of possible diagnosis, so it was a bit much to process. I was going to do a Chest Cray on way out, and then referred to a vascular surgeon. I made an appt for a nerve conduction study for 2.5 weeks later, and then a follow up a week from then. I waited over a week and called to check on the referral to a vascular surgeon and they told me they were have trouble finding a doctor to take my Case. They were going to have to send me to UAB or Vanderbilt. A week goes by and I haven’t heard anything. I have no idea if they received my CT scans, chest X-rays, and what was found. I assumed they would call and keep me informed.I have called 3 times asking for nurse, leaving messages every time, and have not been called back, so I called to make an appt, and told them that nurses had not called back. Both calls were transferred and I was connected with one, and first one was rude and didn’t even have my chart pulled I, and the second time, a different nurse put me on hold for a couple of minutes a d came back on line asking for my number because she needed to get more info?? Never heard back. The lady who made appt has extremely nice! Other than that, I agree they need to make some changes in the way office is run and needs new staff.

I was referred to see Dr. White by my primary care physician. I talk to his office staff and they get all of my info. I then get an appointment made for a month from that day. I was excited to possibly FINALLY get some help for my condition. I arrive early to my appointment only to be smugly told by the desk clerk that Dr. White doesn't treat my condition. Not only that, but she claimed to have called me the day before to tell me. I didn't have one missed call or voicemail and I have EXCELLENT cell service. Also, I drove an hour to get there, which is hard for me as it is. There was no sincere apology made. No offer to help at all. Very disappointed in this doctor who could at the VERY LEAST evaluated me and referred me elsewhere. I am a former Registered Nurse and this is the least amount of professionalism I have EVER SEEN.

The doctor is more interested in selling his homemade essential oils at $50 an ounce than actually treating you with any other medicine. It's kind of a good old-fashioned cash deal on the side. He wanted to give epidural injections without putting me to sleep and no sterile environment, just in his office. That is NOT the way it should be done. He didn't want x-ray to see my lower back, which has extreme stenosis and dozens of bone spurs that can cause problems during the injection process. The very thought of this man treating me is terrifying. Please consider any proposal for injections thoroughly. I WOULD NEVER RECOMMEND THIS "PAIN CLINIC!" I would describe it as a Quack clinic.

Great doctors (especially Dr. Ted Edwards), but time management is horrible. I love Dr. Ted. I have been coming to him since around 2005 after I had a bad accident. HOWEVER, the clinic is really not doing well with their time management skills. Dr. Ted will give you a good amount of time once he gets to you, it's just if you can wait the amount of time needed to actually get to see him on the day you are scheduled. If you don't have a job or if you have a free and flexible schedule, then this is a great place. If you have a job, or work for yourself...this can be a frustrating place to get your care. The average time to wait with a scheduled appointment is about 2 hours (beyond the time your appointment is scheduled). Even if you try to get the “sweet spot” appointments (first in the morning or first after lunch), it’s still a long wait. I usually can only give so much time to waiting, then I have to leave (I work for myself…if I don’t work, I don’t get paid). Love the care, hate the wait.