As someone who wants to be in a patient, the lady that answered should not have. I don't know what the problem is with this area and their front desk customer service, but they all need to get retrain. I attempted to make an appointment online, but that service was unavailable, which should have been a sign. Secondly, I asked for next available, but that wasn't good for my schedule, so I suggested when I was available. She,the lady on the phone , said, "How about another day sooner?" Third, I informed her my order says PT, but she insisted it's OT. I had to repeat my condition, I had to repeat the name of my insurance, which is a PPO, no referral required, just an order. So finally, she tells me ,someone who works in a doctor's office and in the billing department, that an order with no expiration date ,that it's only go for 30 days. I'll let her slide with that foolery, but by the time she told me to get another referral and have it fax,I was totally over her and the run around, oh well back to drawing board
