Redwood Cove Healthcare Center

This place is so so sad. I don't know why they wouldn't receive more funding or whatever it is but my God. I came to visit a friend who's recovering from surgery and the carpet was absolutely disgusting. Discolored and beat down. Their were roaches everywhere and it smelt like urine. The room where my friend is staying is god awful as well. The table was so janky. Like I said, where's the funding?????

As I visited a friend placed at Redwood Cove for short-term Rehabilitation care, a wheelchair bound woman in the hall kept calling out "Help" although the many nearby staff ignored her. My friend has a deep cough & told me she had COVID. Neither she nor her roommate nor any staff were wearing masks. I've called10 times over the last hour to find out if I have been exposed, but I get either a long marketing message, or a "not accepting calls" message. The place was filthy and chaotic. They are the antithesis of their marketing message. What they are providing is certainly not "CARE "

Phone isn't answered in a timely manner. Our family member was told to go to the bathroom in his diaper instead of assisting him to the bathroom. He fell out of bed his first day there. PT assistant calls himself a Physical Therapist and is rude and arrogant. Trying to get administration to be accountable. Not happy. Am about to file a complaint with CDPH if we don't hear from Administration reps in 24 hours.

They release people without any prescription to get them by until they can get their own doctor to get them the medicine they need. Walking through the facility to see my father in law they were killing cocaroaches.

My Grandfather stayed there in his final days. He passed away peacefully in 2018 here and the staff was very accommodating polite and empathetic

Nursing staff and the physical therapy staff were great but you need better beds and maybe give the rooms a paint job

They're really nice. Some works need to be more professional. But overall a good place