Redlands Community Hospital

I was there for three week, years ago and had the best treatment I could ask for. This week my wife was admitted. On 2100, the Doctors, Nurses, Kitchen help, everyone involved were absolutely great. I couldn't say one negative thing.

I was inpatient here for almost three weeks for acute kidney failure. I was never offered a bed bath or a shower. Tired of my own stink, I begged my doctor to allow me to shower, and he said I had orders saying I could shower all along. My support person and I spoke to the Head Nurse and found out the nurses and CNAs had been charting "patient refused" for bathing EVERY day, even though they never asked me. I had to have family bring me a toothbrush and toothpaste, too. Kind of hard to trust the care I was receiving when they couldn't be bothered to help me bathe.

Best Urgent Care and ER care. You will be attended to right away. Not be waiting for days. You’ll receive efficiency quality care. You’ll speak with an actual Doctor about your care, results. I recommend by experience.

I was in to have a baby. I was able to get the baby out with my first push, which meant he didn't get the fluid worked out of him like he should have been able to. So They suctioned him and then took him to NICU to help him out with some oxygen, which was fine. Well, after 4 hours, they checked him in, because his blood oxygen was a little low and they wanted to hook him up to a CPAP. He improved pretty quickly after that, and they told us everything looked good but still didn't release him to us. The nurse down in the NICU was constantly harping about how nursing wasn't necessary, like she was trying to talk me out of it, because they didn't like that my milk was still coming out yellow (this was the first day yet!). The milk is SUPPOSED to be mostly colostrum! I had breastfed my previous 3 babies just fine with no problems. Where did these nurses get their training???? Not only that, but the nurse we had was talking bad about other patients she'd either had or had at the time, talking nasty about the moms for turning their room temps down a little because they were too hot. As long as the babies are wrapped in blankets, they'll be fine! Then my son was fussing down there, and so I tried to nurse him, but he wouldn't take it, and from the way he was squirming, as a an experienced mom who had four kids before that, I could tell he was upset because of gas, not because he was hungry. Well the nurse came up and insisted on trying to give him a syringe of food (assuming once again that there was something wrong with my breastfeeding--without grounds to do so) and he kept turning his head away from it, and she goes, "Yeah, I think he wants it." Since when does a baby repeatedly turning his head away from the food source a sign that he wants the food??? She ended up FORCING it on him! And then guess what? Just minutes later, he passed a bunch of gas. He wasn't fussing because he was hungry (obviously). He was fussing because he had gas. These nurses need to understand boundaries and that they don't get to take over with someone else's baby so completely just because the baby is there. As long as the baby's blood sugar is not low, which it wasn't, they have no reason to interfere and FORCE food on a baby who clearly wasn't wanting it. Then later, in order to release him, they had a quack pediatrician come in who demanded that the baby eat 30 CCs in one sitting in order to replace all the IV fluid he was going to be taken off of so he didn't dehydrate. First of all, he was eating fine other than when he was upset about the gas, so why would there be a danger of dehydration? That makes no sense whatsoever! Second, you don't force 30 ccs on a two-day-old baby!! My nurse in the couplet care about fell off her rocker when she heard what he was demanding for our son's release from the NICU!!! She showed me a chart showing how big baby's tummy was and how much they can handle eating in one sitting and it wasn't that! Then when they were going to release him, the nurse told me they would give him back to me "on one condition!" Who did she think she was?! Her condition was basically that I make sure I feed him on schedule or otherwise he was going to end up right back down there! As if I had caused him to go down there to begin with! And she had no precedent, no grounds whatsoever to tell me that! These people didn't know me and he'd been in the NICU the whole time! Why would she talk to me like that, or even think it was okay to talk to me like that, as if I'd done something wrong?! All of it was completely crazy, and those people shouldn't have even been working there.

This is the nearest hospital for my kids and I. Despite the reason I was there for, I looked around the room, saw people in pain, some even having life threatening Injuries due to expressing that to staff, and the staff sat around looking at each other doing nothing to help them. I feel that they forget about you because it isnt until im waiting 4-6 hours that I ask when we're next, and we're finally seen. My son was having chest pain, and he was crying and the staff sat there taking selfies in triage, some were even watching a football game, looking on instagram. Is this what nurses get paid to do? On top of that, the nurses all stand around laughing, giggling and gossiping. It is very unprofessional. I get the wait times at ER's can be a while, but waiting around seeing nurses doing nothing is insane to me.

Redlands community hospital is thee best hospital stay I have ever had hands down. They have a great system that works, they are very organized & professional. I went in for a Rt hip arthroplasty and I felt so comfortable and everyone was super nice! The food was great! The staff were ready to help w/great attitudes! Everyone here is in great spirits which helped my stay be as great as it has been. It was quiet at night so I was able to sleep good! I don’t know why they don’t have a better rating but I def recommend this hospital. Thank you to all the staff who helped me! I felt like I was at home! Thank you thank you thank you! 🙏🏻 I appreciate you all!!! ❤️

I feel like I can finally share my story of my 2 experiences here that were very traumatic for me, considering this was my first experience with pregnancy, labor/delivery/birth. I know many people have had it way harder than me but I want to share my story because I feel like I can now. My first visit was in July 2018, at the ED. I had just got back from vacation and I had found out I was pregnant with our first, right before my trip. I had a really bad UTI and come to find out a cyst on my ovary. I was worried about my little one inside me and what was going on with the pain. I was first told by the PA that I had an ectopic pregnancy, then I was told that I had a twin stuck. Me and my husband were crying so much. Then she comes back in the room and says oh its just a cyst and this is normal. Why couldn't she have kept all of the worst possible scenarios to herself until she knew exactly what was going on? It loses patient trust, in my opinion, and is bad bedside manner to just blab your mouth. My second experience was when I was admitted to the hospital to give birth to my first baby as well. I had came in the day before thinking that I was ready to give birth but was told I was only 1.5 cm. I was given a urine cup with no label on it, I voided in the cup, left my triage room and walked around with my husband to get the labor going. I was told to come back until I am about 4-5 cm dilated. I came back the next day and I was able to get admitted. They started the epidural process, my husband was told to leave the room per protocol, as soon as the anesthesiologist placed it in my back the nurse said I tested positive for opiates in my urine yesterday and asked what I was taking. I was completely in shock, humiliated, and angry that she told me during the procedure when something could have happened; I could have moved and flinched. I was treated like dirt. I have never taken street drugs or even prescription pain medications in my life (except for Tylenol and Ibuprofen). I have never even smoked weed, ever. I have never even tried a cigarette, ever. I rarely take Tylenol because I am scared of hurting my liver; I would rather suffer through a headache. My urine sample was negative that day of course, only the day prior it was positive. My urine was dark, signs of dehydration. The only meal I had within 48 hours was a bison burger with poppy seeds on it from Eureka burger. (I had forgot that I had poppy seeds). But I was telling the nurse that my urine cup was not labeled when I left my room the day before to walk and someone from another triage room could have switched it? Anyways, I had a beautiful and healthy baby girl 8 lb 4 oz. They called the NICU team of course when I delivered her and right to checking her to make sure she was not a drug baby. I was so scared that something happened to her. They did not tell me why they did that, but then I realized why. They placed a bag over my baby's vagina in her diaper, did not telling either. My husband went to change her meconium poop, the bag got poop on it and no urine so we through it away, not realizing until after what the bag was for. Then the nurse treated us weirdly because we threw the bag away. Then with the new bag, we did not touch, they got their sample and of course my baby was fine. I had a social worker come in and talk to me, like I was a druggy. The anesthesiologist came back the next day, asked how I was and I said my back hurts and he said what did you expect, I put a needle in your back; I was treated like dirt yet again. Also, they gave my baby a bath at midnight, no sleep for me. My next two babies were born at home with a licensed midwife. I was pampered before, during, and after. Best decisions of my life! I researched delivery at home and the freedom you have, not pushing on your back, being treated like an animal with no gravity to help the baby down. Not bugged every hour or two,etc. Is this how people that are on drugs treated? I am an RN and I would never, ever treated my patients in this manner, regardless of whether or not they are on drugs.

I brought my son to the emergency room- he had food lodged in his throat. He was able to breath but was in extreme discomfort and continually had violent throw up episodes as his body was attempting to dislodge the food. We were told that the G.I. on call was not answering his pages ALL night, so my son just had to suffer through the entire night. Once the morning GI came on duty- he was scoped within 20 minutes. It is ridiculous that a specialist that is on call dous not respond to pages!