Rausch Physical Therapy & Sports Performance

I can’t thank Dr. Austin and the team at Rausch Physical Therapy enough for their outstanding care after my total knee replacement. Dr. Austin was not only technically proficient, guiding me through each stage of my recovery, but also incredibly motivational and encouraging. His expertise combined with his positivity helped me exceed my surgeon’s goals at every milestone! The entire staff is friendly, knowledgeable, and supportive. The clinic has top-notch equipment, a convenient location, and check-in is always quick and easy. If you’re looking for world-class physical therapy, I highly recommend Dr. Austin and the team at Rausch. Truly a great job all around—thank you!

A Rausch massage client since 2022 and have very much appreciated the care and service provided by massage therapists like Kevin and Ronnie. Their skill and kindness have been a big part of my pain management. However, recent experiences with the front desk have been consistently disappointing. Today, I waited over 20 minutes to check out and schedule a follow-up appointment. Both the remote staff and the in-person staff member were distracted and unable to handle my requests efficiently. The exchange was frustrating and the in-person staff displayed a lack of accountability. Ultimately, I was able to close out my bill, leave gratuity and avenue my nest appointment — but by golly — it was not easy and required (3) of your employees. That said — there have been ongoing billing issues related to physical therapy services since June. Despite multiple follow-ups with Lovely and Jessica (currently November) — and I am still waiting on a callback to understand what happened and what the fix will be. Rausch is aware they made errors — with my billing as well as to insurance. To that end — while the therapists at Rausch are great — the front desk’s lack of professionalism and efficiency has detracted from the overall experience. It was upsetting to leave a relaxing massage feeling dismissed and disrespected.

This review is long overdue! I first came to Rausch about a year ago with a strained hamstring. I worked with Dr. Katie on that injury and through her I found Rolan. The team here is fantastic and I am so happy I found them. Rolan is an incredible massage therapist, I see him monthly due to the nature of my activity, and he has helped me through multiple strains and pains. He goes beyond just massage, he truly works magic by finding the source of your pain. I don’t know what I would do without this place! They are fantastic. All of the assistants are wonderful as well.

I met with Danielle Melgarejo for 6 months to assist me with pelvic floor disorder. Improvement was amazing! Dani has a great approach in explaining subject matter, along with showing empathy and real concern.

I’ve been coming to Rausch PT for 4 years! I have had a great experience, they are always on time and very professional. Dr.Camry has helped me with my back surgery and relieved a lot of my pain. She did a wonderful job and she knows how to help me achieve my goals. The aids Caitlyn and Kevin really help teach me exactly how to do my exercises with proper form. They stand by me and make sure I am getting the best treatment!

First of all the entire staff, including the doctors of Physical Therapy and their assistants make you feel like more than a rotator cuff patient. They listen to your physical condition completely, and make adjustments on the fly to aid your recovery. They monitor each step and communicate so clearly there’s never any room for miscommunication. I love the attitude of everyone especially Dr. Sara, who has assigned me to all of the Physical Therapy assistants so I’ve gotten to know them during the past three or four months and I look forward to each Physical Therapy visit because of the training and dedication of everyone.

I am thoroughly impressed with service provided by Rausch P.T. From my very first appointment, the staff was welcoming and professional. My P.therapist Dr. Tracy and her assistants Kaitlyn, Olivia and her other assistants are superb employees. Rausch P.T. Should be proud to have them on staff.

I've been coming to Rausch for the past two months and this is easily the best PT experience I've ever had. My back has caused issues for me since 2010, and have had multiple surgeries where PT often became a necessary evil. Where most PTs feel like angry adult PE teachers pushing you too hard, Rausch has been a completely different experience for me. Whether it's discussing and investigating my pain with Dani, doing my exercises with Ethan, or getting a massage from Roni, I always feel like the team makes time for me and they are really understanding of my situation. The friendly front desk staff work well together, and do a good job of dealing with the large amount of people coming and going. If you're on the fence about PT, or have new pain holding you back, I would definitely recommend Rausch for your physical therapy needs! PRO Tip - Make sure to ask Dani about the health benefits of leeches! 🤣