Pro Active Physical Therapy Inc. Sunnyvale (SV Proactive)

Don't bother going to this place if you don't want to wast huge amount of your time chasing bills you shouldn't be responsible for and having fingers pointed in your face saying it's all your fault. This place is unsanitary and Nupur always has a condescending tone, but I was willing to put up with it because I was making slow progress and this location is convenient. But then when I looked at my claims, I see service dates I'm not even there for, when I asked, Nupur literally pointed her finger in my face saying that's the only way they can treat two body parts at once, and it's all my fault that I don't remember they told me that, which I don't think they have said it. Regardless, they shouldn't be lying about the service dates. I also get charged for amount my insurance already covered, I'm still disputing this with them. Their altitude dropped to a new low when getting questioned about these claims. and good luck reaching out to their billing department, they won't answer phone calls, and reply to email about once a week and don't really answer your questions directly. They also wouldn't look at proofs emailed by my insurance saying the charges were covered. Overall, I wouldn't recommend this place to anyone who doesn't want to have this much trouble in their life.

I would recommend Dr. Oza to any of my loved ones without a second thought. I have been seeing her for hip pain for the last two months, and am so impressed by her skill as a diagnostician, practitioner, educator, and care provider. I came in with pain that was significantly impacting my day-to-day life, but without any idea of why it had started. In our first appointment, she quickly identified a connection between tightness in my back, pain in my hip, and weakness of a nerve stretching along that whole path, all the way to my big toe. My PCP and an online PT had both failed to correctly diagnose the source of the problem. She deduced the source of my issue and my progress along the course of treatment experimentally -- checking my mobility, adjusting something, and then checking again. It is through this process that I came to appreciate her work so deeply and that I felt assured our course of treatment was helping me heal. She calibrated her treatment to match my personal mobility and strength goals, and created a course of treatment that has allowed me to resume my regular activities without pain. Her team is efficient and organized, and the office is neat and clean. I have always received ample time with Dr. Oza during my appointments and the rest of the care team as well. I'm grateful to have stumbled upon this office, and although I hope I don't get injured again any time soon, I'll rest easier knowing I have such a wonderful team to return to if need be.

Awful in all terms. The lady at the desk misplaces your papers. She lost our MRI reports and lost one person’s ID in front of me. Dr. Nupur wants fast results. If she doesn’t see progress, she loses interest in the patients. Even after mentioning it to her that the pain started again and there was a big blue clot, she said that’s normal in physical therapy. We stopped going to her after she made my husband’s foot injury worse. There is a novice assistant as well. Dr. Nupur leaves you with her for putting suction cups and she does not know how to put those. We went there after reading the reviews but beware. They may be good for usual issues but the moment you bring in an issue which they haven’t seen before, they start to experiments rather than telling you to see someone else. Similar to how Dr. Nupur clearly said we don’t take hand issues as it takes long to recover, she should start saying this for the issues she doesn’t understand.

I came to Dr Vandana for neck pain. I was extremely in pain and was having really tough time. She is a great doctor. My neck pain issue is almost resolved. 100% recommend her.

Their billing department is terrible, there is miscommunication between my insurance and the provider, insurance didn't pay at initial and I got charged for whole amount, then I keep calling my insurance and finally got them paid for all the claims. Now, I am asking for refund . since insurance paid in full, I called and emailed billing , few weeks past, have not received any refund.

Nupur and her apprentice demonstrated exceptional care and professionalism. I had wrist issues due to tennis. They pinpointed the root cause through assessment and devised a comprehensive treatment plan. Their therapeutic massages and electrical therapies alleviated my pain, while the tailored exercises they prescribed helped me to regain strength. I wholeheartedly recommend their services.

My experience with Pro Active Physical Therapy is one of the best physiotherapy experiences that I have had. Right from getting quick appointments (including the first one), to the evaluation, paper work, weekly physiotherapy sessions (very much on time) to very courteous staff, the bar was high on every aspect. Nupur is a very passionate, motivated, knowledgable and experienced physiotherapist who always has her thinkers hat on. She evaluated the bad case of frozen shoulder for me quite well, set the right expectations and still managed to be optimistic, thoughtful and compassionate, yet pushing me slowly and surely towards a full recovery On a personal level, it is inspiring to see such PT’s and such practices

Effective and simple. I had lower back pain knee issues and they helped me managed it and get rid of pains. They taught me about back health, gave me stretches to do at home, and held me accountable for the goals I told them I wanted to achieve. It’s not an easy journey, but we can all learn to take care of ourselves better. They’re a great starting point for long-term health. It works. Just take it serious, be patient, and trust the process. Take it from someone who wasted their time going to the chiropractor first for short-term relief.