Princeton Transitional Care

Not worth a damn when it comes to staff being reliable to acknowledge a call light. My mom waited 3 hours to be pulled up in bed. Finally called me and I went there and got someone. I was told they would find the nurse responsible and the supervisors number. I still haven't heard back from him. I didn't expect too. They can't even afford working telephones for the rooms. Nurses too stupid to demand you put a cannula back in your nose and question why you want alcohol wipes to clean it after it's been in the floor. I'm not saying it's horrible but it's just like all of them, keep their door shut, phones out of reach or turned down and hope they drop their call button remote so they can't get ahold of you. My mom told me she literally tried to throw her dinner bowl lid at the door to get someones attention. They're useless

The therapy was a waste. It is hard to do therapy when you are medicated. Got 1- 1/2 hours of therapy in 11 days. After 7 days, including weekend, the office and insurance decided my Papaw was not making enough progress, and started the discharge process. He could have stayed awake and did more. They allowed him to stay the weekend, though. The nursing staff was great, loving, caring, hard working. Avra and Monica were wonderful. It was a clean and nice facility.

I sat with a wonderful lady at night in the 700 wing, and the night nurses and CNAs were OUT OF THIS WORLD! Very attentive, kind, patient, and knowledgeable. Heather and Wanda are the Dream Team! Thank you all for allowing your patients their health, safety, and dignity.

Our mother was sent to this facility recently and I cannot say enough good things about this place. From the minute you walk in the door, you can see that it is far superior in many ways to any other facility in the area. It is super clean, decorated with a warm, home touch and the food was excellent. From the front desk clerk to the Executive Director, you feel welcome there and know that your loved one's recovery is paramount. Every single person, no matter what their position, was completely professional, knowledgeable, caring and compassionate. The improvement that we have seen from the day our mother went there until she was released is nothing short of remarkable! They have a complete understanding of the patient's needs and make every effort to follow through. I have told everyone how pleased we were with Princeton and will continue to do so. If you have a loved one that needs rehab or is looking for assisted living, I highly recommend this facility!

Wonderful facility centrally located in Johnson City. The staff has been exceptionally kind and attentive to our 90 year old aunt. She feels safe and cared for and we feel relieved she is in a facility where she can receive the care and attention she needs at this point in her life. So glad they have an active social calendar that keeps the residents engaged. The entire staff is so helpful. Five stars is not enough.

My grandpa received wonderful care from all of the staff while he was there for rehab. The therapists were knowledgeable and the nurses and cnas were caring and kind. The new administrator Jason was very friendly and helpful. We would often stop by his office on the way in/out to say hi. My grandpa's case worker Heather was very compassionate to our needs and was always there to listen when we needed her. Deanna took care of all of his equipment needs and had everything delivered before he left the facility! She was so sweet too! My grandpa is also a picky eater and he said the food was delicious!!! The facility was also very beautiful and clean!! We will definitely recommend Princeton to our family and friends for their rehab needs! Overall a 5-star experience!!!

I don't even know where to start to tell everyone how bad our experience was at this place. I have lots of concerns. I took this picture on the 15th, my mom had been there a little while, but the room numbers were placed in the windows around that day to family members would know where there loved one was so they could see them through the window. My mom passed on the 21st. That’s my dad visiting his wife of 48 years. The only way he was allowed. I took her food that day and watched her struggle to feed herself through the window. My dad did the same multiple times, feeling helpless. I also watched my mom struggle to sign DNR papers by herself through that window. She lost weight at a ridiculous rate and had horrible non healing pressure wounds. When he tried to get someone to help her eat he was told that since it was a rehab, they were unable to. But he was not allowed to go in. He asked many times if he could help her eat and they refused. When she was at the hospital, my dad was allowed to visit her until 8 pm and he fed her and she improved when that happened. You know what depressed and lonely people do? They don’t eat. It’s a vicious cycle. She was refused help with feeding but she was transferred to the hospital to have a feeding tube placed. She passed away at JCMC on the day she was going to have a feeding tube placed. She was under great care there thanks to an amazing Dr and nurse but it was too late. If it wasn’t for that nurses heart that day, we probably wouldn’t have even been able to all see her before she passed. Something has to change. The risk of my father seeing her to feed her was no riskier and probably less, than the multiple healthcare professionals coming into that building every day. As a result, she and our family suffered. Thank you to all the workers that are advocating and providing great care to the best of your abilities and as you are told. But shame on you to the people that can walk passed a struggling person and offer no help or advocacy. My mother was a nurse for over 40 years. I can promise you she has sat and fed multiple patients that couldn’t do for themselves. It’s sad she couldn’t get that in return. My father had to talk to the administrator because a CNA would refuse to take my mother to the bathroom and told her to just pee in her diaper. My mom was in her right mind...do you know how degrading that is? She also had a pressure wound that ended up becoming infected and became noted on her death certificate, as well as malnutrition. My mom told me a couple days before her passing of an Occupational Therapist that was horrible to the patients. She would get in her face and demand that she looked at her before telling her very hateful to "catch the ball." My mom was so weak she could barely use her phone much less catch a ball. My mom fell several times at this facility, sometimes not being reported. On the 15th, I was greeted at the front door after waiting to send food in to her. The girl that greeted us was very rude and short, took the bag of food and placed it on my moms table without helping her to get it out at all. When my dad asked her how my mom was doing after he handed her the food, she responded "I don't know" turned around and went back inside. Some of my moms belongings and medicines were not accounted for and missing when we picked up her things after her passing. This is just a few of the issues here. Horrible and traumatic experience for our family.

My dad was admitted to the facility from the VA. We did not have a great experience. My parents were in a car accident and then my dad fell down some stairs after the accident. He has a Alzheimer's diagnosis, so I was a little shocked that he was transferred to a facility that did not seem to equipped to care for his needs. My mom was in Quillen Rehab at the same time was dad was in Princeton. The contrast between the two facilities was startling. If your loved one is not able to advocate for themselves or you do not have a family available 24/7 to be there for your family, I DO NOT reccomend this facility. My mom was transferred to Quillen and a nurse was in her room almost immediately. She was evaluted for physical therapy the next day and begin receiving 3-4 sessions daily of PT and OT. The scheduled was laying on her tray table daily. Nurses were in and out of her room everytime I was there. She had a shower almost every day and her clothes were changed daily. The case manager contacted me the next morning after she was admitted and we began working on her long term placement. In contrast, I waited for an hour a nurse to come in talk with me when my dad was transferred to Princeton. She did not talk to my dad at all. He needed help to the bathroom and it took a long time for anyone to respond. They did not any pans for bedside commodes in the facility. I was told it would 48 hours for my dad to be evaluated. The nurses seemed stretched very thin. I would visit my dad daily at different times. He was only showered and clothes changed if I asked about it. I was told CNAs had to check on him every 2 hours, but rarely saw a nurse in his room. I would ask about his therapy. The nurse or CNA would go ask, but never returned. At one point, we were called in because he was wandering around the facility and packing his clothes to go home. This is not a locked facility and is not a good place for anyone with Alzheimers who is prone to wandering. My dad's first room was close to the front door. They did move his room towards the back of the facility because I had asked for it to be moved. His care plan meeting was schedule for 5 days after he was transferred there. It was the first time I had met the social worker or talked to her. By that point, I had already started making plans for him to be transferred to a memory care facility. I expressed my concerns about the facilities ability to care for Alzheimer's patients during the care plan meeting. The social worked tried to be responsive, but her responses were mostly defensive excuses (i.e. blaming it on lack of training for admissions staff, lack of staff, etc.). I asked why they would accept patients with these type of needs if they were not staffed for it. She explained they expected familites to sit with patients or hire a "sitter." In our situation, we were in crisis mode without enough family or the ability to hire a sitter. I thought this was a callous response. I am an only child and parents in two different facilities while trying to find a memory care/assisted living placement ASAP for my parents. If a facility accepts a patient with high needs, then that facility accepts liability for that patient and should not expect families to provide care that the facility/staff has agreed to provide by accepting that patient. If a facility accepts that responsibility and liability, as a family member you want to feel that your loved one is at least safe and clean. If the facility or staff can't do that, it adds to the burden the family is already experiencing because of a crisit. I cannot in good conscience reccomend this facility because of our experience there.