Presidio of Monterey U.S. Army Health Clinic

This clinic has been very helpful during my time here. From the front desk staff all the way to the doctors they’ve always been helpful in providing me everything I needed. Thank you!

The front desk people are utterly worthless. They misinformed me about what could be done via a virtual appointment and now I have to make more appointments, thus taking valuable class time. I hate this place, these worthless smoothbrained people, and this bureaucratic mess of a system.

I had a great overall experience! The staff was friendly, from the front desk to the doctors.

I usually go here to pick up my medication. Both the first and second times i was here, i got lost. My gps brought me to a parking lot where there was nothing in there. Weird directions! There's no line usually and quick to pick up my meds. The people that work there are really nice, too. I love that when people are friendly, we need more of that these days. Clean bathroom, and not crowded. At least the time i was there.

Absolute trash. They will be randomly closed during their normal business hours with no reasoning or explanation why. (And not during lunch either) The pharmacy is the WORST. Long wait, prescriptions not being ready, or just being closed when their hours online say they’re open. I’d rather pay for my prescriptions at another pharmacy than make another trip there.

The medical care is better than the customer service/reception/ HR sort of area of all this. Multiple times I have called to make an appointment during the time that they are open and been on hold for upwards of 20 minutes. At the dental clinic, instead of stay within her lane of professional conversation, one of the employees giving me an x-ray decided it was her duty to tell me not to dye my hair and that it looks bad and that my hair will die because of it (fun fact: she said she's never dyed her hair. Additionally: I've been dying hair since I was 14 and have a lot of knowledge and experience with it). My follow up appointment that was scheduled at the clinic for off post had the wrong date printed on it and they gave the off post office the wrong number so when they called to confirm, I never got it. Thankfully the off post civilian clinic was very nice and fit me in to a slot for somebody else's missed appointment at about the same time I was supposedly scheduled for.

Service was not only bad, but furthermore unconventional and in fact against all conventions of service, especially that of a medical sort as is evidenced by the rudeness of the staff here. It is clear that the "new system"--- whatever that may be--- is not working and is simply hindering swift treatment and checkups. I sorely regret being unable to rate with no stars. EDIT: To be clear, I am not expressing these sentiments about the medical care--- which is superb when you can get it--- but rather of the reception staff present in the facility.

Review of Pharmacy: Fairly polite and quick service. Uncomfortable that three patient service civilians and one uniformed Soldier physically took my CAC with bare hands and none seemed to sanitize hands between patient contacts. But there were several hand sanitizing stations available to correct on the patient side. Somewhat annoyed to have called in a prescription in advance and waited in line at pharmacy, only to be sent to another line for a ~20 second electronic admin input for their own records, then wait in line again at the pharmacy. One of four patients with the same problem while I was there, which tripled each of our total lost manhours during the work day. For efficiency, should just train pharmacy staff to input. Would save time for all, especially for the pharmacy staff in not having to restart patient processing multiple times.