Pleasanton Physical Therapy

Front Desk My physician sent a referral to PT at the Pleasanton office and the front desk did not bother reaching out to me. A week later I called and all I got was a lame excuse. So if your physician sends this facility a referral make sure you follow up with them cause they won't reach out to you. Finance Department They have a policy in the Pleasanton office if a client is sick. It is suggested cancelling the appointment or they will charge $75.00. I was sick, feeling dizzy, light headed, weak and fainting. I called immediately that early Monday morning to cancel which was no problem. Unfortunately, I was billed for cancelling the appointment anyway. I addressed the issue with the lady at the front desk who works in the finance department and somehow it became an argument with her. There were no signs on Friday I was getting sick until Monday morning when I woke up. So beware, you will be charged $75 for cancellation regardless of whether you are sick or not and have to be comfortable with that. Another MAJOR drawback is their billing department in Walnut Creek. The service for PT was only rendered for one month and stopped in early March. Till this day (which is almost the end of the year) the billing department is still sending me bills in increments. I honestly cannot understand how they are coming up with these crazy amounts. I made all my payments what I owed each appointment and somehow they are telling me I owe them more. The problem is the way they do it. In the statement it does not show what the charge is for, only the date but no mention of what exactly. Every other month a new bill lands in the mailbox and the person I talked with on the phone regarding the bill told me it's the last one but it is not. It keeps coming. Twice already they sent a bill for the same charge again after we already paid the first bill. We mailed the check well before the second statement date and they cashed the check before we received the duplicate bill. The way the billing is done it is really difficult for clients to spot their mistakes. The everlasting impression of them is scraping the bottom of the barrel. I did not like their service to begin with and was happy to get rid of them after a month, but unfortunately, they show up like Chucky without the knife but with the billing statement instead. Be mentally prepared for the billing you are going to be faced with after your treatment. Physiotherapy The female physiotherapist who was treating me seemed kind in her manner but the caveat was that she indulged in gossip with her coworkers. I would show up on time 5 minutes before my appointment, check in and wait to be seen. I would wait for 7 to 10 min and ask the front desk if my physiotherapist is aware of my arrival. On many occasions the front desk person would go into the office where the rest of the physiotherapists hang out and inform them their appointments are waiting. What I would notice passing the office is that the physiotherapists (not the PT assistants) are gathered and chatting away in their daily gossip. I sat in the room close to the office where you can listen to their conversations. After another 5 to 7 min my physiotherapist comes into the room. She spends less than 5 minutes with me then hands me off to her assistant and disappears in the office again to engage in her gossip activity. During one appointment with my physiotherapist, she mentioned that everyone is stressed and has to look busy because her boss was in the office. Cleanliness of The Facility The facility and rooms are always clean. The PT assistants are always doing a great job cleaning after each client. I have seen them wipe down and disinfect the rooms and all the equipment. Gathering all the used sheets and placing them away and covering the treatment table with fresh sheets. To The Owner Of This Establishment: Please take this review as a constructive criticism. Perhaps the 1 star reviewers are showing you a way to improve. Pay attention to the real problems, not compliments that stroke the ego.

Pleasanton Physical Therapy (Back on Track) has been great in my recovery. My physical therapist, Shilpa , has been instrumental in my progress. She attentively listened to my concerns & put a program together to help me improve my range of motion & minimize my pain. With her help & encouragement, performing the exercises in office & executing the at home exercise plan, I’ve made tremendous strides in my health journey.

Exceptional Care and Expertise at Pleasanton Physical Therapy from Dr. Ishani and team. I cannot say enough good things about the care my mom received from Dr. Ishani at Pleasanton Physical Therapy. My mom had knee replacement surgery on both knees, and Dr. Ishani played a pivotal role in her recovery journey. From the very beginning, Dr. Ishani was incredibly helpful, patient, kind, and caring. She not only guided my mom through every stage of her post-surgery rehabilitation but also provided immense emotional support, which made a huge difference in her confidence throughout the process. Dr. Ishani’s expertise in managing pain and swelling was remarkable. She used a variety of techniques to reduce the swelling and ease the pain, and my mom always felt significant relief after each session. Her approach was thoughtful and tailored to my mom’s specific needs, ensuring steady and noticeable progress. She was also patient beyond measure, always explaining every movement, stretch, and exercise in a way that was easy to understand and follow. She made sure that my mom was comfortable while pushing her to make the progress necessary for a full recovery. Beyond her professional skills, what truly stood out was Dr. Ishani’s genuine care. It wasn’t just about treating the physical symptoms—she took the time to listen to my mom, understand her concerns, and adjust the therapy plan accordingly. This personal touch made all the difference in building trust and motivating my mom to stay consistent with her exercises, even on the tough days. The entire staff at Pleasanton Physical Therapy was also exceptionally good. Every interaction we had—from scheduling appointments to following up on sessions—was smooth and professional. The facility itself is well-maintained, with a warm and friendly atmosphere that instantly puts you at ease. The other therapists and staff were just as attentive, ensuring my mom always had a positive experience during her visits. In summary, I highly recommend Dr. Ishani and the entire team at Pleasanton Physical Therapy to anyone in need of excellent physiotherapy care. Dr. Ishani’s dedication and expertise were instrumental in my mom’s recovery, and we are incredibly grateful for everything she did. If you are looking for a compassionate, skilled, and patient physiotherapist, Dr. Ishani is absolutely the one to go to. The facility as a whole also deserves a big shout-out for creating such a positive environment for healing.

I absolutely love PPT. Everyone was so nice and made me feel very comfortable. I had tried another PT and did not like the technique and facility very much. One therapist took a particular interest in my knee replacement at PPT and I was thrilled! Apoorva was amazing. I was very impressed and thankful for her skills in getting me back to being able to do the things I love. I would highly recommend this company to anyone needing physical therapy! Jerry Alden

I have been going to Back On Track for Physical Therapy since I got my knee surgery, and it’s been an amazing experience with Shilpa. She is so understanding, she has been helping me recover faster than ever! It’s a great place to visit, highly recommend!!!

Dr. Apoorva Phadke is an outstanding physical therapist. A shoulder specialist, she is skilled in providing many modalities of care to improve your condition. She will take spets above and beyond the usual care to show care and concern about your overall well-being. All the support staff such as Jake and Vikram were very helpful. My shoulder rapidly improved under her care.

Pleasanton physical therapy was referred to us on a list by our orthopedic surgeon, Dr.Bell. We gave a few places a try after my son broke his elbow, but no one entirely connected with my son the way the therapists at Pleasanton Physical Therapy did. Alex was among those, but after we tried to make our follow-up appt, we found out he was no longer there!! I'm disappointed we can’t do my son’s follow-up appt with him because he has around 5 degrees left or less!! He’s been a part of our unthinkable journey! Many have them been! Jake and Sarah have also taken good care of him! Sarah got assigned to me for my back pain! Yes, I caved in and got looked at, too, and have since found better posture! Let’s not forget the front desk!! Michelle, Saarth, and Jayda are so friendly at check-in and always make sure we are checked in and have our follow-up appts ready to go. They were also a part of our journey and always asked how me and my son was doing. Just a very thoughtful group! I'm happy we landed there! A place is just a place until you fill it with thoughtful individuals.

I had a fantastic experience at Pleasanton Physical Therapy. After weeks of shoulder surgery I was referred there and I worked with Dr.Apoorva and was very happy with the progress. I recommend them highly. All the support staff including Justin, Jake, Crystal and front staff was very helpful and kind.