Pine Ridge Care And Rehabilitation Center

This place allows its employees to park in the handicap parking spaces and the no parking loading zone so it is very difficult to get in there and pick people up for doctor's appointments and to load patients in a wheelchair accessible van. If you are in a wheelchair accessible van that has a side lift You're basically forced to load your patients in the middle of the street. I have shared a photo of the employees vehicles in this parking spot in the photo section of their web page

I would have liked to not place a star on the rating at all. But to say the least, this place is atrocious. Employees act nice, but deep down inside, they could care less. It, however, reflects a bigger problem with ownership and management. My mother-in-law, who lives with us, was placed their for a mere 30 days; when we picked her up, they tried to hide the fact that she couldn't even bare her own weight on her legs. They stuffed her in the car, with her diaper full of waste. When we got home, we couldn't even get her out of the car, much less gave her a decent bath. We had to wait until the next day when a couple of caregivers showed up to assist. All in all, we hired two caregivers for two weeks just to take care of her, because she was now bedridden. After two full weeks, she was able to bare her weight on her legs, but still with lots of assistance. We will NEVER used this place again, therefore, I caution others if they decide to place their love ones in this facility.

I have been a resident at Pine Ridge Care Center in San Rafael for 21 years as of 2021 in a large shared room , indivuaj medium size clost a 2 large deawers, one roommate and large windows. There are about 95 residents here. There ae a few 3 bedroom rooms but no single rooms.Has excellent and caring nurses and CNA’S. Bought a 24 inch tv and instead of paying Comcast i am using the facilities free servixe to watch basic tv channels. My daughters gifted me a laptop to emails family and friends.. i also do FaceTime visits often,.No covid here and all employees have taken vaccine shots as well as most residents. Showers are twice a week or more often if you tell head nurse. Helpful therapy 5 times a week unless theY get short handed that day.Montlhy activities calendar given to every resident Social activities are available throughout the day all week. Dietitican availabe but hard to reach. 3 meals a day plus 3 snacks or if unable to eat, special jevity liquid for g tube residents. You can order takeout food to be delivered if you pay for it. Housekeeoer cleans rooms and halls daily and laundry is washed daily and dryed. If name and room number not on clothes can get lost. All belongs to be listed in inventory on arrival and on going incase missing and facility to reimburse you. Facilities moble phone available daily for a limited amount of time tho my roommate often talks for over a hour. Lending library with excellent assortment of new hardcover and pocketbook books. Social Worker 5 days a week is available on request. Real Christmas trees are not allowed but you can have a artificial Christmas tree. All residents receive free gifts sponored lby ocal church and organized by activities dept. No chapel or minister or priest..

I have been in three postacute care centers over the past year. I’ve met nice people, competent nursing staff’s and some of the best CNA’s. But I must say the Pineridge, as the most kindhearted people working on their staff. They also have an excellent physical therapy lab and by far the best occupational therapist.

it is hard to believe this place is allowed to operate.My brother was a patient there thecommunication system is a force one time i called another patient answered the phone and complained about the phones not being able to talk to family.when i arrived the placed reeked of urine the receptionist was rude.once I assisted brother to room he was in soiled pull up started crying said had not had a bath in a long time said he was filthy.I beleve APS SHOULD INVESTIGATE THIS PLACE OR STATE REGULATORY SERVICES!!!I wouldnt put my enemy there

I was there for too long. A woman was always screaming. They discontinued a drug without my knowledge or permission. I would rather be dead than to go back.

their staff were mean to visitors, it was an unpleasant stay.

Helpful staff