PhysioFixx Physical Therapy

So to begin, I have to say that initially I had high hopes & expectations about this place. While waiting to be seen at my first appointment, I asked the receptionist if I could just check out/pay my copay before going back. I was told to wait until the end. My appointment seemed thorough &everyone seemed nice. When I was done & walked to the front, the receptionist started making my appointments. After I scheduled several, she started going over my payment telling me my total was $2000. I was shocked and said, I should only have a $25 copay. She told me they were out of network with my plan and the $2000 was my deductible that I could split up between my visits. I told her that I was told they were in network with my plan and that there was no way I could pay that & that I’d have to go to a different office. She told me in that case my visit today was $290.I offered to pay $50(double my copay)&asked if she could please speak to my therapist Sandra, and ask if there was any way she would consider reducing the cost of my visit, considering the miscommunication & how if I took care of financials before going back, I would not have incurred this charge. I told her I didn’t expect the visit for free, just some kind of courtesy. So she never called me about it. After a few months they sent me a bill. I called and asked to have Sandra call me. A few days later the receptionist called and said she was to busy to take care of this and after explaining my issues she said someone else(a billing person)would call me even though I kept requesting Sandra to call me. The next week the biller called. I explained everything and she said she would talk to Sandra and call me in a few days. When she called me back she said unfortunately the whole amount is due. I was so upset that they would not have the courtesy to tell a patient a head of time that they were out of network so they could be prepared. To surprise someone this way is terrible. Secondly, the therapist/owner has the authority to give a discount if she wants but unfortunately this one has no compassion. Beware! Make sure you ask ahead of time what you will owe.

Honestly, I don’t know how you’re ever going to find a PT Team that does more to not just treat your issue(s) but to also learn and understand you… the individual person. As someone with a lot of experience on the patient side of PT, I can tell you that, sometimes, the experience can be little more than a series of groundhog day like sets of questions and exercises that have the primary function of proving that you attended six appointments. But that changed for me when I crossed paths with Sandra. As health care services seem to have grown less and less personal, Sandra and her team seemed to have figured out that how the PERSON feels about the overall experience is at least as important as how the PATIENT feels about the treatment. And the whole team gets it. Hopefully, not everyone needs to seek out a PT provider. At this point, if I do have an issue, I don’t even consider any other option. Sandra is the best PT you’ll find. Tracy is a phenomenal PT Aide (if that’s the right title). Kaetlin is awesome at the front desk and everything else she does. Julie and any team members I haven’t mentioned by name are all amazing because that is the way they do it there. Go. Go now!!!

I have done a lot of therapy over the last few years in San Diego. I've had good experiences with most therapists but Julie at physiofixx stop above the rest. He's really caring a compassionate and on top of that she has the best hands in the West. She's very technical and offers a variety of strategies to help you. I really feels like you're well-being is taking at heart. As a result I don't mind an hour drive to go for a visits. Hope you're lucky enough to have her as a therapist. Cheers

Out of all the physical therapists I’ve been to, Julie is by far the most helpful and knowledgeable. Going to her for PT has alleviated all my back and body pain. Most physical therapists just run through a set routine for their patients but Julie works with you to build a specialized plan for her patients. Everyone is so kind and welcoming, including Lori who works the front desk and Sandra who works alongside Julie as another physical therapist. 100% recommend going to PhysioFixx over any other location for physical therapy!

Julie is an amazing physical therapist!! When I started seeing Julie I could barely walk without pain due to my plantar fasciitis. After many months of working with her Julie's skills and knowledge have brought me back to a place where I can enjoy my daily movement and walks. She is a very kind and caring person who listens to your needs and pinpoints exactly what is going on. She has always answered all of my questions and has taught me so much about how my body works and moves. Julie's dedication and professionalism as a Physical Therapist is outstanding. I would highly recommend her to anyone seeking to improve they ability to move freely without pain.

I have been to many physical therapists. Sandra is the best Physical Therapist I have ever had. Dr. Sandra is truly a Doctor of Physical Therapy and understands and pinpoints the problem. She is much better than the chiropractors I have been to and very compassionate. She really listens! She is there for you and is very much like a life coach with helpful things you can do to improve your life. Thank you Sandra. <3

My husband has been going to Sandra for a few months now, and told me repeatedly how her treatments have miraculously made his back pain manageable, when before it was excruciating on a daily basis. Because of his "review", I finally decided to have her look at the leg pain I have had over the past year. I had wanted to just deal with it instead of seeing a PT, but now after being treated, and having a fun, pleasant experience, I now "visit" twice a week! Each time I go the pain has lessened, and I know I will be pain free soon with Sandra's expertise and the easy home exercises.

Dr. Sandra took time on a Saturday, three time zones away, to help me with a debilitating back problem. I was losing sleep and was very frustrated. She was patient and helpful in the face of my short fuse (I hadn't slept much), and kept her cool for the duration of our telehealth appointment. After discovering where the pain was and diagnosing the likely source, she provided me with a number of exercises so I could begin my self-care. I'm now on my journey of self-healing am beginning to feel the results. Thanks to Doctor Sandra's knowledge and expertise, I can now get a full night's sleep!