Pep Boys

Wonderful experience. Needed a tire replaced. Called first. Norman told me they had one. Told me to come on in. Got there. In and out in under 2 hours. Pretty good for a Sunday. Firestone was willing to make me wait 6 hours and they didn’t even have the tire in stock. Thanks you! And kudos to staff and Norman.

WARNING!!! ZERO STARS!!! DO NOT GO HERE!!! Even if your best alternative option is to walk 5 miles to the next available option, you're better off doing that. It is not safe to use this location or business. My family and I were on a long road trip and far from home and started having trouble with our van, so we pulled into the closest automotive shop and UNFORTUNATELY it ended up being this location. We assumed that since it's a big corporation chain, they should be trustworthy, well trained, and accountable to do a safe and honest job.....THEY ARE NOT!!!! We figured out the alternator was the issue and since it was late on Sunday night the 3rd we had no choice but to trust them to keep our van, fix it the following day, and make sure it was safe to drive home. We had to scramble to find a rental van to continue on our trip. They said they would replace the alternator the following day on the 4th (this was the only repair we discussed and the only one we gave consent for). We called them on the 5th assuming it was finished and we would get an all clear report but they said they had not begun the job yet, seemed fine we would finish our trip and pick it up on the way home on the 7th. We told them to call us and let us know if anything else came up once they were doing the job. We never heard back from them on the 6th either. So it's Thursday morning the 7th, our day to drive home, and we haven't heard anything from them so we get ready to go and start driving the 8 hours back to them in the rent a car we need to return and when we call them they inform us that they finally replaced the alternator and "oh by the way we saw that some other things needed to get changed so we replaced those belts and we are texting you the bill you have to pay before picking up your van." Ummmmm, we already paid them the bill for replacing the alternator, which was extremely high to begin with, over $800, and we paid in full when we left it with them. We were NEVER informed of ANY other needed repairs, nor were we ever asked for CONSENT for them to replace additional parts. We specifically told them to let us know about any other needs, to which they flat out ignored. We already knew the belt needed to be replaced soon, and we had planned to do so after our trip and when our friend could help us. It is not absolutely necessary for the serpentine belt to be replaced at the same time as the alternator. It is the best option if you are able to, but not a forced issue. Seeing as we just paid an unexpected $800 alternator bill while on vacation, not including the rent a car bill, we were in NO PLACE to take on another $460 bill for replacing a belt. If the company would have practiced ANY form of diligence or communication to inform us, the paying customer, or Ask For Our Consent we would have certainly declined the additional work and heeded their advise to get it taken care of quickly on our own. But that's not where it ends...... Not only did they do UNAUTHORIZED work and overcharge for it, but they rushed through the job and butchered or van in the process. By the time we reach them and get our vehicle they are about to close and wont answer our questions as to why they did the unauthorized work in the first place. By the time we are looking over our van and notice a puddle of fluid under our van it's too late and they are gone for the day and we have no choice but to leave and head home. While inspecting our vehicle we notice the power steering fluid reservoir has mysteriously sprung a NEW leak and is covering everything under it with fluid and is now running low......this happening after we specifically asked them to check for any leaks and they told us there was NO leaks and everything looked fine.......doesn't match up. We also notice they CUT a hole into the plastic wheel well liner and down into the underside of the front of the hood. So now it is no longer attached and dragging the ground and rubbing against our front right tire. We had to secure it with zip ties and buy more power steering fluid just to barely get home.

I do not recommend going here I had an appointment 10/19 to change 4 tires and a wheel alignment for 2:30 I did not leave until well after 5 and was told to come back tomorrow for the wheel alignment because I have a newer model car and they can't perform a the alignment because they do not know how to. I returned the next day and was told I would have to wait 2 and half hours before he can perform the alignment because he is the only one that knows how to perform the alignment and I guess he was the only employee at the register so he was waiting for relief but this is an inconvenience on me because this should have been done when I scheduled the appointment I have no clue on who knows how to do what and they do not give you a specific time on when you should bring in Your vehicle for the specialized person

Booked an online appointment. When I arrived for the appointment they said we might be able to get it done in the next 4 hours, which is unacceptable if I booked an appointment for a set time. Especially for a tire rotation. The person at the front desk spoke to me in a very rude manner, very disrespectful. Take your business elsewhere.

Prior customer of 10+ years of this location who went here for an oil change and tire rotation. Set an 11AM appointment for 12/17/21 the night before (12/16/21). Received an email from Pep Boys at 11:13AM 12/17 stating “sorry you couldn’t make it to your appointment… let’s reschedule your appointment” even though I had shown up. I dropped off my vehicle and never received a call, a text or an email concerning the work being finished. Google states this location closes @7pm. I showed up @5:45, and it was locked up tight. I called 1-800-PEP-BOYS, and the customer service rep. attempted to call the service manager but to no avail. I understand the labor market right now, but I don’t understand why a sign wasn’t in the window and a call wasn’t made to me advising my vehicle was ready and that they were closing early. It goes without saying, but I’ll be taking all of my tire and oil change business elsewhere. The photos show no sign in the window.

I went to get my brakes replaced and as soon as I went in there Andre and Norman assisted me with my concerns. Well my car had to stay over a couple of days because of the parts that were ordered. It wasn’t their fault, my car had parts that were difficult to find. But they knew I was starting to become frustrated with not having a vehicle and getting around and so Andre took the time to show me the parts that he was missing and where on the car they were missing. Literally gave me some auto education! They all put their heads together on how to get my car back in my hands ASAP without having to wait any longer on more parts. They figured it out and I left with my car in SAFE conditions! Thank you so much for doing what y’all could! ANDRE YOU DA MAN!

Norman is a hero, man. We had a tire problem on a long drive and they fit us in and took care of us. Norman let us bring the dog in so that we didn't have to find a place to walk around for 3 hours. Everything was phenominal.

Had to have my SUV towed on yesterday. Spoke to Jay and she did an excellent job on getting the tires need for my vehicle and it was ready for pick up before the time I needed it back. She is certainly an asset to the Pepboys company. Pastor Black