I had an appointment scheduled with Kaitlin, and my provider was switched without my knowledge or permission. This is especially unprofessional because I had confirmed that I would be seeing Kaitlin on the phone with staff days before. I learned about the change from a text to confirm my appointment; I called to question the switch, and was told by the scheduler, Kia, that he was on vacation and didn't know why the therapist I had selected was switched. The fact that this switch was done without contacting me, after I personally confirmed I would in fact be seeing Kaitlin, and going through the on-line registration process was very dissapointing. I'm a retired clinician myself, and would not have switched my patients without their knowledge or permission. I promptly informed them that I let my insurance know what had happened, and there would be no charge for canceling the appointment the same day, given the unprofessional way Peak Performance does business. PLEASE, PLEASE make sure your provider is not switched on you,
