Palomar Heights Post Acute

My Dad was a resident here for a short time in 2017. It was a positive experience! The nursing staff was very helpful with keeping me informed. We ended up moving out of the state. The staff was very helpful with the transition of my Dad leaving the facility. I remember the grounds at that time were very welcoming with flowers in the garden.

This facility is clean with no odor issues, however food is absolutely terrible, physical therapy is almost non existent. They do not keep to a schedule, nurses do the best they can, very short nursing staff also CNA’s I will give this facility 21/2 stars. Patient in room 27 then 53B

Over the last year, both of my parents have stayed at Palomar Heights on multiple occasions. The Staff and Administration are wonderful. They have shown amazing care for my parents and maintained a stellar line of communication with me. Kudos to PHPA!!!

This place desperately needs automatic doors at the entrance. Every time I deliver equipment to this facility, I see people in wheelchairs and walkers struggling to open the doors to enter or exit the facility.

The Staff and Services received at Palomar Heights was totally Awesome! They helped my sister get back on her feet and back home with us. From my first visit to the day I picked her up the staff was always available to answer my questions, and provide for my sister's needs. On my visits I talked to a lot of staff doing various tasks and not once did I feel I was a burden to them or interrupting their routine, they all took the time to help my sister and I. Three individuals really stood out to me that I would like to commend, Kate, Marites, and Rowel. I really appreciate all you do and the support you provided my family and I. There are truly Heros at Palomar Heights. Thank You.

PHPAR Staff are rude, don't seem to care about their patients, patients there also seem to not have any "patient rights" since they are forced to get out of bed. Housekeepers talk down to patients. To finalize, if you're agency, don't bother picking up shifts here, staff will treat you like they are superior than you and will treat you like garbage.

First day I was there, the nurse gave me my roommates meds. The next week I was there, I spent all my time chasing PT and OT around trying to get the therapy I so desperately needed. Eventually, I did receive limited PT but they lost all of my clothes, new I might add, in their laundry. Last but certainly not least, it would take up to 2-3 hours to get a CNA to help me go to the bathroom and I had to return to the hospital I came from in order to recieve the medications prescribed. A total waste of 2 weeks and I still couldn't walk. Shame on you, Palomar Heights. I wouldn't refer my worst enemy to this Carnival.

My uncle's health has only deteriorated since being admitted here after a bad stroke, there's constantly changing staff and they're mostly rude when I come by to drop off clothes and other personal effects for my uncle. They're also inattentive to his needs; at one point he was sick for three days with an infection that sent him to the hospital ultimately – they just kept giving him blankets because he was shaking from his illness and all of the medication they would administer. I don't know how they're still in business with how high the employee turn around is.