Outpatient Rehab Center: Sutter Alta Bates Summit Medical Center

So the therapist and employees here are decent except for the management and the receptionist. Apparently their front desk staff is perpetually understaffed and overwhelmed there's one woman a black woman who is really good and is on top of things but the other main woman Resi I think is very unprofessional she neglected to submit my surgeons referral for additional therapy sessions for a month to the point where I had already gone over my approved amount of appointments and when I went to merely move my appointments that I'd already been scheduled around they said that I had too many scheduled and I didn't have authorization for them and that I could get charged for that if I continue to move the appointments that I already had in the books so they had to just cancel them and when I tried to get to the bottom of this with the reception is she graced a voice at me and started being very rude and refused to help me in a room full of other people that were also waiting The manager came down and he defaulted to defending the receptionist without knowing anything for himself for sure so I requested that we go up to his office so that we can look at the computer together so that I can get clarity and confirmation on what's going on and he can tell me the facts instead of speculation. He seemed very resigned to how much of an impedance an inconvenience he has been to me because now where I was originally having occupational therapy sessions every week and I was going to stretch him out to every three weeks I now have to wait a month or more before I can schedule my next session because I have to wait for them to submit My authorization while understaffed. He even said he was going to call me by the following Monday and it's Tuesday and apparently he just forgot or got busy so it shows that not only does the receptionist have no value for professionalism and inconveniencing their clients but the manager also is not motivated or concerned enough with his rapport with their clients or at least he just didn't care about me. Either way I would rather go across the bridge to UCSF then to continue at this office because they are far too unprofessional and neglectful and show little to no remorse.

The physical therapists are outstanding. It can be difficult to get appointments initially but after an evaluation all the rest are quite easy to arrange.

Have left numerous messages asking to make an appointment over the past few weeks and no one has returned my call.

Seemingly impossible to get an appointment as they do not answer the phone nor do they return their messages

I'm not sure what's going on with this location but I tried making an appointment by calling the phone number as a new patient, and I can't reach anyone to book my appointment. I also tried to leave a voicemail but no one has called back. Really poor experience for someone who's experiencing pain and looking for a medical service. Can someone check your voicemails or pick up the phone...

Although difficult to get an appointment, PT Colin Ng is worth the wait!

Same issue with Linda, no one answers the phone and I left a voicemail last week and it’s been days no call back even though they say they check it every day.

Impossible to schedule an appointment. I've tried to schedule an appointment for months, and it always directs me to the message box. I left a message over a month ago, and my call still hasn't been returned even though they say they'll give a call back in 2 business days.