Filled out a bunch of paperwork through the app. Got everything approved. My appointment was set up. Then, suddenly, my appointment was gone from the app. It was cancelled, but no one in the office can tell me who cancelled it or why. I never got ANY notification that it was cancelled at all. The only reason I know is because it was missing from the app and I had to call the office to figure out where my appointment went. Then, I get told that 'someone else' already took my appointment time. That is irresponsible business practices with injured people. Why do you expect me to call when I need to cancel but you don't even have to tell me when you do? Why even bother scheduling appointments if your office cancels them without warning?
