Orthofast

My experience here yesterday was excellent. The young woman at the front desk was so kind and helpful. I was prepared for a long wait---which I think you have to be if you're going to go as a walk-in---but that did not materialize and I was in an exam room maybe 20 minutes after being greeted at the front and filling out the necessary paperwork. The nurse and X-ray techs were very kind and sensitive to the pain I was in. I was seen by Dr. Bryan Sage, who struck me as competent and compassionate. He showed me my X-rays and explained them, listened to my questions, and provided helpful answers as well as a clear path forward. It isn't easy being in health care these days, yet the staff here made choices to treat me cheerfully and well and I'm grateful for that. Recommended.

They charged $90.53 cents for a brace that is sold at Walmart for $27 (amazon for $21). I had asked for the price before agreeing and they responded with "Depends on how much insurance covers". Service was great, seek more info on what they sell you before accepting.

the medical staff is good however they are never less then 20 minutes behind. I've been there 6 times between two kids and have had to wait up to an hour. Either they don't respect their patients time or they are being run very poorly with a total lack of efficiency. They should have their accounts receivable staff train their scheduling and operations staff.

Most of the staff was unpleasant except for medical assistant, who was very kind. I called them at 4pm after sustaining an injury just a few minutes prior and the receptionist was trying discourage me from coming into the office because they close at 5, despite me living not even 10 min away. Once I got there, I could tell doctor was rushing to get me out of the office. I understand everyone wanting to go home but, I was in the office 45 min before 5pm. This is my second bad experience here. Wouldn’t recommend at all.

The staff was wonderful with my son who broke his arm. One of the worst days were made better by the care and compassion they showed and I can’t recommend them enough.

When they don’t have a answer for you they put your number on a blocked listing. Where you will leave a detailed message but no response back. Instead of the individual getting a higher figure to answer questions. They will tell you there going to get someone to further assist you. Put you on hold for 30 minutes leave you with a option with voicemail resulting to a hang up. If you call back number will be saved and put on preeminent voice box list. I had husky in the past no longer have insurance but was turned away for the history of having husky. I offered to pay in cash still denied for having husky in past. If In the need for walk in help not the place. Your looked down upon from certain demographics. I’m from Florida moved to Bridgeport looked help in Fairfield wow what a shock.

Billing and Communication diabolical. Charged a support ankle support boot that retails around $80 my insurance $400. When I tried to understand the reasoning behind this, I was unable to reach anyone. I left multiple voicemails. There is no email contact, and even resorted to using actual mail to getvoicemail. To date, the is still an open unknown question. There were other billing questions unrelated to the one above. No one answers the phone, and leaving voicemail is worthless.

Great experience! I came into this walk-in clinic for knee pain, recommended by a nearby urgent care doctor. Dr. Bryan Sage is great! Communicated & explained course of action with additional testing and PT. Total time an hour and 15 minutes, which was great! I highly recommend OSG, friendly staff! Go in and see Dr. Sage!