Oceanside Therapy Group

We reached out to Oceanside Therapy group in an effort to get our son additional speech therapy. While the provider we saw was awesome and the evaluation went well we unfortunately will not be using them due to their intake and billing departments. It took five phone calls and two months to get an appointment for the evaluation. On each phone call we had to give our same basic information over and over without any reason as to why they couldn’t manage to keep our info intact. On each phone call we were quoted $70 for the evaluation and $50 for each return visit until our deductible was met. After two months of being on a waitlist we finally got our evaluation scheduled about two weeks out. The Friday afternoon before our Monday morning appointment we got a call saying they needed a RX from our pediatrician and if we didn’t get it then we’d loose our appointment slot. When asked why no one told us within the last two weeks they said they didn’t know, probably no one bothered to run our insurance information even though we were told they had. Day of appointment while waiting for our provider to arrive at the facility (she was running late) a billing representative offered to give us a tour of the facility. We signed insurance paperwork and was again quoted $70 for that days visit by the touring billing representative. Less than one week later we received a bill for $190! We contacted them spoke to the same person who told us 1) the provider used a code that they don’t use often, they would look into correcting it and get back to us 2) the provider used the right code but we were quoted for a lesser level of evaluation and when pressed what the difference was they could not answer 3) we were quoted for the physical therapy not speech therapy, sorry not sorry, 4) right code, right type of therapy, they just misquoted us five times over the phone and once in person. But thank you for bringing it to our attention because our managers have talked to us about doing it right next time and sorry you still have to pay for our mistake even though we have documentation and know that we misquoted you. We have asked to talk to said manager and have been told we MAYBE will get a call in 2-3 weeks if they feel like calling us (conveniently when the bill will then be past due). Great provider, HORRIBLE office and customer service.

Absolutely love this place ! We were referred by our baby’s pediatrician! Mrs Anna was the best with my girl she got her rolling and we went to crawling after that ! We couldn’t continue due to moving but the patience she had and always reassuring us and all of our questions was so helpful being a first time mom ! Super encouraging to parents and babies :)

Next week will be my son’s last week here due to moving. So bittersweet because he was just starting to get comfortable and really liked Ms. Courtney and Ms. Breana. Everyone here is super kind and accommodating! Will definitely miss taking my kids here.

My son has been going to Oceanside Therapy Group since August of last year and have had great experiences. we started off with one speech therapist and unfortunately she had to leave the practice but we’re lucky enough to have been placed with Miss Armay. I love that she provides us updates after session, ask for updates beforehand and just overall keeps good open communication with us. She is very kind and gentle with my son but also good with structure as well

Oceanside Therapy Group is amazing and I highly recommend them! My toddler has been going there over a year and we haven't had a bad experience yet! We have used their PT, OT, and Speech services and they have been great! Our toddler graduated from speech in less than a year! They are professional, very clean, welcoming and definitely family oriented. They are a perfect fit for us and a HUGE support to our child's long and complex medical journey. If you are considering checking them out, do it!

My two kids have been with OTG for about 2 yrs now. We’ve had a positive experience from the start. My boys have had the privilege to directly work with different staff members in speech, occupational and physical therapy and everyone has been absolutely amazing. They really do their best to make your child feel as comfortable as possible throughout the session. I’ve seen great progress with both my kids. Excellent communication between staff and with parents. We’ll continue to work with OTG for as long as we’re in this area. Thank you OTG!

OTG provide Speech & OT for my son twice a week and he loves it and is always so excited to go. He calls OTG as “fun room”. There’s never a day from 2019 til now that he was being forced to go but rather always looking forward to play with his therapists. They are so nice, patient, caring, creative and they would match their teaching styles with our son’s learning style and skill. Thank you so much for everything you are doing and have done to help our son.

Our 3 year old son has been seeing Miss Audrey for the last few months and she is amazing! We were referred to OTG by a past employee and we have loved it. Our son loves going every week and has so much fun, and we’ve seen such an improvement in his speech since he started. Miss Audrey has given us practical tips to help with the speech at home which we’ve really appreciated. I’d recommend this place again and again!