NovaCare Rehabilitation - Fort Washington

I was very happy with my physical therapist Ms. Owens. She was knowledgeable about the exercises and stretching I needed to perform to relieve the pain in my lower back. The facility had up-to- date equipment and my therapist was cognizant of the need for privacy when conducting massages. I can now use what I learned at the NovaCare Ft. Washington facility at home. My pain has improved dramatically. I would recommend this facility.

Dr. Nielsen is very attentive, kind and courteous and very patient and knowledgeable. I love going to physical therapy there because of her.

I love the ladies here! Super professional, kind, understanding, gentle and wholesome. The place is very clean and M. Zelinda got that place playing some Gems! Love her! M. Paola? Hilariously amazing and helpful. M. Neilsen? Excellent and knowledgeable. Hey M. Paola! It's one of the sisters... the one ALWAYS calling. Hahah. M. Zelinda? Top notch! She goteth my heart. Thank you so much for your hard work and dedication ladies!

Office staff that are not doing their job and are hostile to me if I question them. My doctor originally wanted me to have in-home PT for the first couple of weeks that he would schedule for me, then switch over to going to a facility for the PT. I was told by NovaCare staff that Medicare would make me wait 30 days after getting the in-home care before I could get the remaining PT. That was NOT TRUE but I had believed them at the time so I scheduled all my appointments with NovaCare. I had submitted all the paperwork I thought was needed and asked several times if they had all the paperwork they needed from me and was told everything was ready. When I arrived for my first appointment, I was told that I needed to submit an additional referral from my primary physician. I said I could have it FAXed to them the following day. When I called the next day to see if they received the referral they said they had but now they cancelled all my appointments and had to reschedule them all over again. That put me a week behind schedule. I rescheduled but then after my second appointment, they called to tell me that they had to cancel my next 2 appointments and gave no explanation why. They just closed the office. In the meantime I was losing precious time to get the physical therapy early as my doctor wanted. I finally changed to another establishment. I then called NovaCare to cancel ALL my appointments. In a couple of days I called again to be sure they were cancelled and they had done so for only 1 week. If I had not corrected them they would have charged me for 8 appointments I had asked to be cancelled. In addition the person I talked to was very hostile to me when I asked for written proof. It's not my fault they can't be trusted. NovaCare use to be a good place to go for PT but not any more. They are not only incompetent but are actively destructive. Paula is the only office person that is capable but she was not working during my interactions with NovaCare. I had gone to them 2 different times in the past I will never go to them again.

PT, Neilson Atchinson is great! She pays attention to your pain, suggest movements that will not intensify the pain, and has an overall caring spirit. She is very professional, but also friendly.

NovaCare Rehabilitation provided me with top notch service! It was a 5 minute drive from my home which was very convenient for me. Customer service was excellent and friendly. My physical therapist Nielsen Atchinson offered superior service and effective advice during each session. She made what some would consider challenging sessions exciting and fun. Her pleasant and friendly personality permeated throughout the entire center. The therapy I received was highly effective in treating the issues I was having with my hip. The sessions also motivated me to increase my physical activities daily. I would highly recommend Nielsen and NovaCare to family and friends.

Neilsen was great with my daughter. She made my daughter feel very comfortable with her therapy.

I received excellent care from the Physical Therapists at NovaCare Rehabilitation Center in Fort Washington, Maryland. Shannon, Emily, Anne and Zelinda are very professional, while keeping a friendly atmosphere. The Front Desk Staff, Paula and Loretta, are very helpful including scheduling the appointments. This is the place to go for a good recovery experience. Anna Hawkins