Seriously the worst experience ever. I was to be a new client. There was a misunderstanding with my appointment time. I showed up at what I thought was 5 minutes early, they claimed I was 10 minutes late, but no matter they tell me I have a 15 minute grace period. So I get checked in, until they realize I was listening into a work call and tell me they can’t check me in until I am off the phone. Ok, call was wrapping up, I was filling out papar work and I still had 5 minutes left in my grace period. As a working mom I am excellent at multi tasking! I hang up, and they tell me I need to reschedule, though I am still clearly within their self imposed grace period. What!?! I followed their rules, was within the time, and I was to be a new client. Maybe a little courtesy, customer service, and understanding the world doesn’t revolve around you would help your business. Now you just wasted my time (and yours) AND lost a potential client. Of course I am not going to reschedule. If this is how they treat new patients can you imagine what they do once they already have your money and medical records? Stay very far away unless you enjoy being treated like the scum of the earth client. And the homeless like to hang out in front, so doesn’t seem like a very safe place to visit.
